Crisis Clinician – Shelter Clinical Services
9/22/2025
The Crisis Clinician will develop and offer trauma-informed interventions to promote stability and recovery in shelter environments. They will coordinate care with other clinicians and case managers, and respond to crisis situations as needed.
Working Hours
40 hours/week
Company Size
501-1,000 employees
Language
English
Visa Sponsorship
No
Description
SCHEDULE: 40 hours, Wednesday-Saturday, 10:00AM-8:30PM, participating in a 24/7 on-call rotation
Pays $70,990 - $114,400.00 annually DOE, (Salary ranges provided are based on relevant experience and skill set)
LOCATION: 363 Albany Street, with additional coverage at 444 Harrison Avenue, and 170 Morton Street, Boston, MA. Work is 100% onsite.
SUMMARY OF THE POSITION:
The Crisis Clinician will work closely with the other clinicians and case managers of Shelter Clinical Services and Shelter Operations team to develop and offer trauma-informed and solution-focused interventions that promote stability, wellness and recovery, with the goal of ultimately restoring shelter environments to their non-crisis state as quickly and efficiently as possible. Interventions with guests may include activation of a personal crisis plan, in-person risk assessment, referrals to respite, detox, or other inpatient settings and coordination with emergency services personnel. The position reports directly to the Triage Clinical Supervisor and will work within a team. The Crisis Clinician will coordinate care and work very closely with the Shelter and Triage Clinicians and the shelter supervisors.
This position will have some on-call duties, to be shared with and rotated amongst the Shelter Clinical Services team.
Requirements
EDUCATION/TRAINING:
REQUIRED:
- Master’s degree or higher in a related field (i.e. social work, clinical psychology, counseling, etc.)
- Currently certified in, or have ability to achieve CPR and First Aid certification within 3 months of hire
- Advanced training in Trauma-Informed Care or Crisis Prevention Intervention, or ability to obtain advanced training in
PREFERRED:
- LICSW, LMHC or other qualified licensure (e.g.: LCSW) or the ability to obtain licensure within 6 months of hire
KNOWLEDGE/EXPERIENCE:
REQUIRED:
- Access to a personal vehicle, and valid driver’s license and the willingness and ability to drive as part of the performance of job duties, including responding to on-call needs
- At least 3 years’ experience providing services to adults who experience mental illness, substance use disorders and may have symptoms related to traumatic brain injury and experiences of trauma
- At least 1 year experience working with homeless populations
- Strong commitment to the right of each person with mental health/substance use and medical complex challenges to live in shelter and to have access to helpful, adequate, competent, and continuous supports and services of their own choosing
- Experience and knowledge of recovery models and practice, including strengths-based work and harm reduction
- Demonstrated expertise in developing and writing risk assessments
- Ability to utilize effective crisis intervention techniques
- Ability to effectively identify risk and translate that into crisis plans
- Proficiency in word processing and other computer functions
- Demonstrated professional communication and organizational skills.
- Ability to work independently and as part of a team
PREFERRED:
- Experience working with individuals in varied community-based settings
- Experience in working and collaborating with medical and behavioral health staff in community-based settings.
- Experience working in an inpatient/outpatient crisis response setting
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