Question
5-10

Crisis Clinician – Shelter Clinical Services

9/22/2025

The Crisis Clinician will develop and offer trauma-informed interventions to promote stability and recovery in shelter environments. They will coordinate care with other clinicians and case managers, and respond to crisis situations as needed.

Working Hours

40 hours/week

Company Size

501-1,000 employees

Language

English

Visa Sponsorship

No

About The Company
With a mission to end homelessness, Pine Street Inn is New England's leading provider of housing, shelter, street outreach and job training to homeless individuals in Greater Boston. Pine Street Inn welcomes nearly 2,400 homeless individuals daily to provide short- and long-term solutions so that they can begin the journey out of homelessness and into a home and community. Our vision is to help individuals gain stability and their highest level of independence by offering a wide range of services for every person who turns to Pine Street for help.
About the Role

Description

SCHEDULE:  40 hours, Wednesday-Saturday, 10:00AM-8:30PM, participating in a 24/7 on-call rotation
 

Pays $70,990 - $114,400.00 annually DOE,  (Salary ranges provided are based on relevant experience and skill set) 


LOCATION: 363 Albany Street, with additional coverage at 444 Harrison Avenue, and 170 Morton Street, Boston, MA. Work is 100% onsite. 


SUMMARY OF THE POSITION:


The Crisis Clinician will work closely with the other clinicians and case managers of Shelter Clinical Services and Shelter Operations team to develop and offer trauma-informed and solution-focused interventions that promote stability, wellness and recovery, with the goal of ultimately restoring shelter environments to their non-crisis state as quickly and efficiently as possible. Interventions with guests may include activation of a personal crisis plan, in-person risk assessment, referrals to respite, detox, or other inpatient settings and coordination with emergency services personnel. The position reports directly to the Triage Clinical Supervisor and will work within a team. The Crisis Clinician will coordinate care and work very closely with the Shelter and Triage Clinicians and the shelter supervisors. 


This position will have some on-call duties, to be shared with and rotated amongst the Shelter Clinical Services team.


Requirements

EDUCATION/TRAINING:


REQUIRED: 

  • Master’s degree or higher in a related field (i.e. social work, clinical psychology, counseling, etc.)
  • Currently certified in, or have ability to achieve CPR and First Aid certification within 3 months of hire
  • Advanced training in Trauma-Informed Care or Crisis Prevention Intervention, or ability to obtain advanced training in

PREFERRED:

  • LICSW, LMHC or other qualified licensure (e.g.: LCSW) or the ability to obtain licensure within 6 months of hire 

KNOWLEDGE/EXPERIENCE:


REQUIRED:  

  • Access to a personal vehicle, and valid driver’s license and the willingness and ability to drive as part of the performance of job duties, including responding to on-call needs
  • At least 3 years’ experience providing services to adults who experience mental illness, substance use disorders and may have symptoms related to traumatic brain injury and experiences of trauma
  • At least 1 year experience working with homeless populations
  • Strong commitment to the right of each person with mental health/substance use and medical complex challenges to live in shelter and to have access to helpful, adequate, competent, and continuous supports and services of their own choosing
  • Experience and knowledge of recovery models and practice, including strengths-based work and harm reduction
  • Demonstrated expertise in developing and writing risk assessments  
  • Ability to utilize effective crisis intervention techniques
  • Ability to effectively identify risk and translate that into crisis plans
  • Proficiency in word processing and other computer functions 
  • Demonstrated professional communication and organizational skills. 
  • Ability to work independently and as part of a team

PREFERRED:

  • Experience working with individuals in varied community-based settings
  • Experience in working and collaborating with medical and behavioral health staff in community-based settings.
  • Experience working in an inpatient/outpatient crisis response setting 
Key Skills
Crisis InterventionTrauma-Informed CareRisk AssessmentMental HealthSubstance Use DisordersHomeless PopulationsRecovery ModelsCommunication SkillsOrganizational SkillsTeamworkCPR CertificationFirst Aid CertificationDrivingCrisis PlansHarm ReductionStrengths-Based Work
Categories
HealthcareSocial Services
Benefits
Retention Payment
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