Product Manager, Payment Processing

Description

As a Product Manager for Payment Processing, you will play a critical role in building the payment tools that our partners and customers rely on. Your work will ensure our platform not only meets market demands but also adheres to the rigorous and ever-evolving standards set by card brands.

We're looking for an experienced Product Manager who understands that successful payment systems are built on a foundation of reliability and compliance. You'll be responsible for identifying opportunities for platform enhancement while ensuring that all changes align with crucial regulatory and card brand requirements. 

This includes proactively managing the bi-annual card brand enhancements and other mandates from networks like Visa, Mastercard, and American Express. These initiatives are complex, cross-functional, and essential to our business. You will own the entire lifecycle of these projects, ensuring our platform remains secure and compliant.

What You'll Do

• Create the plan: Develop and put into action a clear plan for our payment processing tools, integrating company goals with compliance objectives and market needs, including bi-annual card brand enhancements.
• Understand the market: Continuously monitor payment trends, emerging opportunities, and competitive activities to inform product decisions and prioritize features, always considering compliance and regulatory adherence.
• Cross-Functional Collaboration: Partner with engineering, operations, risk, compliance, and legal teams to define product requirements and prioritize features for a compliant and secure platform.
• Roadmap Ownership & Communication: Manage the development roadmap for payment processing compliance, clearly communicating priorities, timelines, and milestones to stakeholders, especially regarding bi-annual card brand enhancements.
• Compliance & Risk Mitigation: Lead efforts in payment approval and security risk management, spearheading all bi-annual card brand updates to ensure full product compliance with network rules and security standards.
• Performance Tracking & Improvement: Establish and monitor KPIs, focusing on payment acceptance rates and system reliability, to continuously improve payment processing tools.
• Build relationships: Cultivate strong relationships with internal and external stakeholders, including customers, partners, and key vendors, to gather feedback and align product plans, particularly on compliance and security.

Requirements

• 3+ years of progressive product management experience, ideally with a focus on payment processing, including building, launching, and scaling platforms while navigating card brand enhancements and compliance mandates.
• Deep technical understanding of payment processing flows (authorization, capture, settlement, reconciliation, fraud prevention, tokenization, recurring payments) and essential experience with card payment methods and PCI DSS compliance.
• Exceptional ability to bridge business and technology, collaborating effectively with engineering, operations, risk, compliance, and legal teams to drive product development and ensure regulatory adherence.
• Strong analytical mindset, leveraging data-driven insights to inform product decisions, identify opportunities, and optimize performance. Experience with user behavior analytics and advanced product analysis tools is essential.
• Superior communication and interpersonal skills, influencing stakeholders at all levels, presenting complex technical and compliance concepts clearly, and driving consensus across cross-functional teams.
• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• Proactive, hands-on problem-solver with a passion for disrupting the payments industry while prioritizing platform stability and compliance.