Amazon Connect Consultant

Job Requisition ID: 39361 

What will your typical day look like?

A standard workday for Deloitte engineering team members is structured around agile methodologies, beginning with a morning stand-up where each member outlines progress, plans, and any impediments. This brief sync, usually conducted via Microsoft Teams or Zoom, sets the day’s priorities and encourages accountability. Immediately after, engineers transition into focused development work—this includes coding, peer code reviews, debugging, and implementing features according to sprint objectives managed in Jira or Azure DevOps. Collaboration is seamless and ongoing, with team members engaging through instant messaging, video calls, and shared documentation on platforms like Confluence, enabling rapid problem-solving and transparent knowledge sharing.

Throughout the day, engineers frequently interact with solution architects, testers, and project managers, refining requirements and ensuring alignment with client expectations. Code is managed in repositories like GitHub or Bitbucket, with automated CI/CD pipelines facilitating testing and deployment. Quality assurance is integral, with engineers writing unit tests, performing integration testing, and monitoring application health using tools such as Azure Monitor, Splunk, or Datadog. Documentation is maintained rigorously on Confluence, supporting both technical handovers and future audits.

Client communication is a regular aspect, whether responding to queries or participating in milestone reviews. Engineers are responsible for solution design, implementation

About the team

At Deloitte, we are dedicated to helping our clients deliver exceptional customer experiences through innovation and cutting-edge technology. As a Customer Experience Technology - Technical Lead within our Customer Experience Technology team, you will drive Amazon Connect implementations, guide clients through their digital transformation journeys, and create intelligent, AI-enhanced solutions that set new standards for customer interaction.

You’ll utilise the Deloitte Cognitive Customer Experience (DCCX) accelerator to build intelligent, scalable solutions, empowering clients with AI-augmented conversational capabilities. This Manager level role is central to delivering client-focused, high-impact outcomes, strengthening Deloitte’s position as a leader in customer experience technology. 

Enough about us, lets talk about you.

Key Responsibilities

• Solution Architecture and Best Practices: Design, build and operationalise scalable, secure Amazon Connect solutions using AWS best practices. Ensure technical integrity across all project stages, from design through to deployment.
• Client Leadership: Serve as a key advisor to clients, guiding them through Amazon Connect deployments. Build strong relationships and align solutions with strategic client goals.
• Project Delivery Excellence:  End-to-end delivery of Amazon Connect projects, managing small teams and building ensuring secure, compliant, and high-performance integrations with AWS services.
• Eminence and Innovation: Contribute to Deloitte’s thought leadership by creating best practices and presenting on Amazon Connect innovations. Collaborate with Deloitte’s innovation network to keep our solutions cutting-edge.
• Mentorship and Knowledge Sharing: Guide and support junior team members, fostering a culture of learning and knowledge-sharing in best practices and AWS technologies.

Qualifications and Skills

• Technical Expertise: Extensive hands-on knowledge of Amazon Connect and AWS cloud architecture, with proficiency in related AWS services (e.g., Lambda, S3, DynamoDB, Nova, Bedrock) and strong foundational skills in systems integration, DevOps practices, and infrastructure as code.
  
  
• Architectural Leadership: Proven ability to architect cloud solutions that adhere to best practices in scalability, security, and resilience. Track record in developing and implementing best-practice frameworks, technical standards, and governance.
  
  
• Communication and Influence: Strong communication skills with the ability to articulate complex technical concepts to both technical and non-technical stakeholders, including C-suite executives.
• Education: Relevant degree in Computer Science, Engineering, or a related field. AWS certifications, particularly in Solution Architecture, are highly regarded.

Why Deloitte?  

At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.  

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong. 

We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they’re in control of where and how they work, designing their work week around their client, team and personal commitments.

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package. 

Next Steps

Sound like the sort of role for you? Apply now, we’d love to hear from you!

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.