2-5

Eng. Of FW Customer Service(FAE)

9/26/2025

The role involves providing customer service and support as a Field Application Engineer (FAE). Responsibilities may include troubleshooting and assisting customers with firmware-related issues.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

NUVOTON TECHNOLOGY CORPORATION AMERICA (NTCA) is a subsidiary of Nuvoton Technology Corporation (NTC). NTCA's main office is located in in 2727 North First Street, San Jose, California. Nuvoton focuses on development of analog/mixed signal, microcontroller, cloud and computing products and has strong market share in Industrial, Consumer and Computer markets. Nuvoton offers superior service and continues to realize its vision: “To be an indispensable partner to industry leaders.” Nuvoton values long term relationships with its partners and customers and is dedicated to continuous innovation of its products, processes and services.

About the Role

Job Description

1.Assist customers in resolving technical issues during product implementation
2.Support customers in reviewing hardware circuits
3.Help customers address application issues related to hardware, firmware, and software
4.Monitor customer usage and product performance
5.Collaborate with the marketing team on product promotion
6.Communicate across departments and coordinate resources for strategic planning and project execution
7.Provide technical support for product applications, design suggestions, and firmware/software issue analysis within the department
8.Be familiar with product knowledge relevant to the industry
9.Beta Site Engagement
10.Use equipment and instruments (logic analyzers, oscilloscopes, multimeters) to assist customers in troubleshooting