Floor Lead (Full-time)

<div class="content-intro"><p>Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to to a personal choice rooted in self-expression.</p> <p>Founded by third-generation jeweler Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday.</p> <p>Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 45+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.</p></div><div class="section page-centered" data-qa="job-description"> <div><span style="font-size: 10pt;"><strong><span style="text-decoration: underline;">The Role:</span></strong></span></div> <div>&nbsp;</div> <div><span style="font-size: 10pt;">The Floor Lead is a valuable&nbsp; member of our store leadership team and contributes to the overall success of the store by championing exceptional customer service standards, coaching and developing the team and ensuring day to day business operations are expertly executed and maintained. &nbsp; The Floor Lead maintains a strong presence on the sales floor, has&nbsp; outstanding people skills, and&nbsp; champions Mejuri’s values. A true team player with a can-do attitude that motivates the team on a daily basis.</span></div> </div> <div class="section page-centered"> <div>&nbsp;</div> <div><span style="text-decoration: underline; font-size: 10pt;"><strong>Customer Experience:</strong></span> <ul> <li><span style="font-size: 10pt;">Enabling&nbsp; a memorable and personalized customer service experience that focuses on building a connection to the Mejuri brand and strives to exceed customer expectations.</span></li> <li><span style="font-size: 10pt;">&nbsp;Expertly executes and coaches others to execute our Selling Programs.</span></li> <li><span style="font-size: 10pt;">A product expert, remain informed and knowledgeable of all Mejuri products and latest launches.</span></li> <li><span style="font-size: 10pt;">Assist the team with implementing various customer-centric campaigns and maintaining relationships</span></li> </ul> </div> </div> <div class="section page-centered"> <div><span style="font-size: 10pt;"><strong><span style="text-decoration: underline;">Sales:</span></strong></span> <ul> <li><span style="font-size: 10pt;">Positively ensure all KPIs within the business are consistently achieved. Take ownership of delivering strong results; focusing on team and individual goals.</span></li> <li><span style="font-size: 10pt;">Maintain operational processes that have a positive impact on sales, decrease spend and enhance&nbsp; the business.</span></li> <li><span style="font-size: 10pt;">Supports the management team to ideate and develop new sales opportunities to drive traffic and engage with our clients</span></li> <li><span style="font-size: 10pt;">Drive business through clienteling, sourcing new customers, and fostering existing customer relationships.&nbsp;</span></li> <li><span style="font-size: 10pt;">Manage&nbsp; sales floor operations, coaching and providing feedback in the moment&nbsp; to support to the sales team.&nbsp;</span></li> <li><span style="font-size: 10pt;">Provide critical insights and make recommendations daily.</span></li> </ul> </div> </div> <div class="section page-centered"> <div><span style="font-size: 10pt;"><strong><span style="text-decoration: underline;">Operations:</span></strong></span> <ul> <li><span style="font-size: 10pt;">Responsible&nbsp; to support all operational workflows &amp; uphold our standard operating procedures including but not limited to: opening/closing the store, managing merchandise, sales floor management, and employee management &amp; ensuring all business requirements are achieved each day.</span></li> <li><span style="font-size: 10pt;">Support all transaction types within our OMNI business including purchases, returns, exchanges, phone sales, BOPIS and BORIS transactions ensuring we exceed expectations with each interaction.&nbsp;</span></li> <li><span style="font-size: 10pt;">Manage inventory tasks including but not limited to shipping &amp; receiving, inventory transfers etc.&nbsp;&nbsp;</span></li> <li><span style="font-size: 10pt;">Work with store management to identify any opportunities to improve the daily operations of the store (ie. systems, tools, processes).&nbsp;</span></li> <li><span style="font-size: 10pt;">Ensure physical store maintenance is upheld 10/10.&nbsp;</span></li> </ul> </div> </div> <div class="section page-centered"> <div><span style="text-decoration: underline; font-size: 10pt;"><strong>Visual Merchandising:</strong></span> <ul> <li><span style="font-size: 10pt;">Partner with the Visual Lead to analyze key performance indicators and monitor stock levels to create a productive sales environment and determine actions steps to improve sell-through.</span></li> <li><span style="font-size: 10pt;">Provide support to Visual Lead during implementation of retail campaigns.</span></li> <li><span style="font-size: 10pt;">Follow up with execution deadlines for key VM initiatives to ensure deliverables are met in a timely manner.</span></li> <li><span style="font-size: 10pt;">Support with the day-to-day maintenance of visual displays and product.</span></li> <li><span style="font-size: 10pt;">Report any damaged display product or tools to the Visual Lead.</span></li> <li><span style="font-size: 10pt;">Provide feedback to Visual Lead relating to gaps and opportunities.</span></li> </ul> </div> </div> <div class="section page-centered"><span style="font-size: 10pt;"><strong><span style="text-decoration: underline;">What you'll bring to the team:</span></strong></span> <ul> <li><span style="font-size: 10pt;">Experience in a high volume retail environment.</span></li> <li><span style="font-size: 10pt;">Adaptable with the ability to think creatively and quickly</span></li> <li><span style="font-size: 10pt;">Excellent organization and analytical skills</span></li> <li><span style="font-size: 10pt;">Critical thinking ability - identify potential challenges and develop action plans</span></li> <li><span style="font-size: 10pt;">Physical requirements: Ability to stand for 8 hours, lift 50 lbs.</span></li> <li><span style="font-size: 10pt;">Must be able to work outside of regular hours on occasion including evenings, weekends &amp; holidays.</span></li> </ul> <div class="p-rich_text_section"><span style="text-decoration: underline; font-size: 10pt;"><strong data-stringify-type="bold">Benefits at Mejuri:</strong></span></div> <ul class="p-rich_text_list p-rich_text_list__bullet" data-stringify-type="unordered-list" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 10pt;">Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support.</span></li> <li data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 10pt;">Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.</span></li> <li data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 10pt;">Semi-annual performance reviews.</span></li> <li data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 10pt;">Internal coaching department and learning and development to support career growth and plans for everyone.</span></li> <li data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 10pt;">A generous product discount!</span></li> </ul> <p>&nbsp;</p> <p><span style="font-size: 10pt;"><span style="font-weight: 400;">Along with our central mission and vision, we have guiding values that set the tone for where we’re heading and how we work together. These values are behaviours that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. </span><span style="font-weight: 400;">Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture.&nbsp;</span></span></p> <p><span style="text-decoration: underline; font-size: 10pt;"><span style="font-weight: 400;">Mejuri Values:</span></span></p> <p><span style="font-weight: 400; font-size: 10pt;"><strong>FIND A WAY</strong> | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly&nbsp;&nbsp;</span></p> <p><span style="font-weight: 400; font-size: 10pt;"><strong>RAISE THE BAR</strong> | We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes</span></p> <p><span style="font-weight: 400; font-size: 10pt;"><strong>CUSTOMER OBSESSED</strong> | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions&nbsp;</span></p> <p><span style="font-weight: 400; font-size: 10pt;"><strong>EMPOWERED OWNERS</strong> | We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by example</span></p> <p><span style="font-weight: 400; font-size: 10pt;"><strong>JUST DO IT</strong> | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptable</span></p> <p><span style="font-weight: 400; font-size: 10pt;"><strong>HUMILITY </strong>| We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment&nbsp;</span></p> <p><span style="font-size: 10pt;"><span style="font-weight: 400;"><strong>CURIOSITY </strong>| We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress&nbsp;</span></span></p> <p><span style="font-weight: 400; font-size: 10pt;"><strong>DRIVE RESULTS</strong> | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientated&nbsp;</span></p> <p><span style="font-size: 10pt;">#LI-Onsite</span></p> </div><div class="content-conclusion"><p><strong>At Mejuri our success is driven by a strong commitment to our Purpose and Values. They're the foundation of our operations, defining how we show up, solve problems, and accomplish incredible things—together.</strong></p> <p>Our strength comes from each team member's dedication to embracing and embodying these Values daily. This isn't merely a duty; it's a passion that defines us. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment. <strong>Success, for us, means living our values relentlessly.</strong></p> <p>Our values are:</p> <p><strong>RAISE THE BAR </strong>| Stay Curious, Share/Seek Feedback and Strive for Excellence</p> <p><strong>CUSTOMER OBSESSED</strong> | Get Close to the Customer and prioritize them in our decisions</p> <p><strong>EMPOWERED OWNERS |</strong> Treat the company like your own and take initiative&nbsp;</p> <p><strong>FIND A WAY|</strong> Seek simple, creative solutions, and act fast</p> <p><strong>DRIVE RESULTS</strong>| Be clear on your goals and be relentless in achieving them&nbsp;</p> <p><strong>TEAM FIRST </strong>| Value team success over personal Ego&nbsp;</p> <div><strong><u>Accommodation / Accessibility:</u></strong></div> <div>Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.</div> <div>&nbsp;</div> <div>Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.</div> <div>&nbsp;</div> <div>&nbsp;</div></div>