ILS Project Manager
9/30/2025
The RMA Manager will manage service calls and RMA processes, ensuring that the company's resources meet SLA commitments. Additionally, they will define and manage service KPIs and oversee sales administration activities.
Working Hours
40 hours/week
Company Size
201-500 employees
Language
English
Visa Sponsorship
No
DRS RADA is a global pioneer for active military protection, counter-drone applications, critical infrastructure protection, and border surveillance.
Join Our Team as a RMA Manager at DRS RADA Technologies!
Key Responsibilities:
- Manage the Service calls and RMA processes ,systems and tools
- Define and manage Service’s KPI’s
- Coordinate company’s resources for achieving SLA commitments
- Manage sales administration activities
Requirements
- 3 years of relevant experience (RMA, SLAs, Service) with complex hardware products
- Experience as a large programs ILS program manager
- Experience from defense companies – advantage
- A team player and great communicator, comfortable working with multiple interfaces simultaneously.
- Knowledge in providing technical support and product maintenance life-cycle.
- Excellent analytical and problem solving skills
- Customer orientation and excellent interpersonal skills
- High level of English verbal and written
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