5-10
Retail Excellence Manager, Macau
10/3/2025
The Retail Excellence Manager will act as the main point of contact between the office and stores, ensuring effective communication and execution of strategies. They will analyze store performance metrics and lead store opening projects to align with brand standards in Macau.
Working Hours
40 hours/week
Company Size
10,001+ employees
Language
English
Visa Sponsorship
No
About The Company
Chow Tai Fook Jewellery Group Limited (the “Group”; SEHK stock code: 1929) was listed on the Main Board of The Stock Exchange of Hong Kong in December 2011. The Group firmly upholds the vision: “To be the leading global jewellery brand that is a trusted lifetime partner for every generation”, drawing on nearly a century of legacy and success.
Founded in 1929, the Group’s iconic brand “CHOW TAI FOOK” has become an emblem of tradition, celebrated for its bold designs and an unwavering attention to detail. Building upon a rich heritage and a foundation of trust, the Group is not only widely recognised for honouring traditions but also for fostering deep, meaningful connections with a diverse customer base through its exquisite jewellery. The Group’s long-standing commitment to innovation and craftsmanship has been integral to its success over time and has become synonymous with excellence, value and authenticity.
As a leading Chinese jeweller, the Group believes in blending contemporary cutting-edge designs with traditional techniques to create jewellery that can be passed down from generation to generation. Every collection is thoughtfully conceived and crafted to reflect the stories of our customers, celebrating the special moments in their lives. Committed to growing alongside our customers, the Group embraces a spirit that aspires to inspire and captivate generations to come, weaving the story of CHOW TAI FOOK into the fabric of their lives.
The Group is committed to delivering sustainable long-term value creation for its stakeholders by enhancing the quality of earnings and driving higher value growth. With an extensive retail network across China and multiple locations globally, along with a growing e-commerce business, the Group is implementing targeted online-to-offline (“O2O”) strategies to strengthen its competitiveness in today’s omni-channel retail environment.
DPMS Category B Registrant (Registration No.B-B-24-01-00028)
About the Role
Key Responsibilities
- Act as the main point of contact between office and stores, ensuring seamless communication and execution of strategies.
- Conduct frequent store visits to streamline operations, ensuring consistency in customer service and adherence to brand standards across all locations.
- Analyze store performance metrics and sales data, providing insights and propose action plan to optimize sales and enhance overall performance.
- Leverage local market knowledge to respond swiftly to market needs and competitor actions, driving growth and success in the unique Macau market.
- Lead upcoming store opening projects, ensuring that new locations align with brand standards and operational guidelines as we expand our footprint in Macau.
- Plan and develop operations flow, policies and SOP in order to maximize operational efficiency and staff productivity.
- Coordinate with internal and external departments to ensure smooth operations of stores.
Requirements
- Degree holder with min 7 years of sales & operations experience in retail industry.
- Highly figure sensitive, strong analytical skills with the ability to interpret sales data and performance metrics.
- Excellent communication and interpersonal skills.
- Ability to lead and manage multiple projects simultaneously.
- Proactive, self-motivated and able to meet tight deadlines.
- Detail-minded. Good team player and can work independently.
- Proficiency in MS Excel (Vlookup, Pivot Table), Words (Chinese Word Processing) & Powerpoint.
- Good command in both English & Chinese (Cantonese and Mandarin).
Key Skills
Sales OperationsAnalytical SkillsCommunication SkillsInterpersonal SkillsProject ManagementProactiveSelf-MotivatedDetail-MindedTeam PlayerMS ExcelChinese Word ProcessingPowerpointEnglish ProficiencyChinese ProficiencyCustomer ServiceBrand Standards
Categories
Management & LeadershipRetailSalesCustomer Service & Support
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