Question
2-5

Retail Operations Officer, Macau

10/3/2025

Oversee daily retail operations to ensure efficiency and compliance with brand standards. Conduct regular store visits to identify and resolve operational issues promptly.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

No

About The Company
Chow Tai Fook Jewellery Group Limited (the “Group”; SEHK stock code: 1929) was listed on the Main Board of The Stock Exchange of Hong Kong in December 2011. The Group firmly upholds the vision: “To be the leading global jewellery brand that is a trusted lifetime partner for every generation”, drawing on nearly a century of legacy and success. Founded in 1929, the Group’s iconic brand “CHOW TAI FOOK” has become an emblem of tradition, celebrated for its bold designs and an unwavering attention to detail. Building upon a rich heritage and a foundation of trust, the Group is not only widely recognised for honouring traditions but also for fostering deep, meaningful connections with a diverse customer base through its exquisite jewellery. The Group’s long-standing commitment to innovation and craftsmanship has been integral to its success over time and has become synonymous with excellence, value and authenticity. As a leading Chinese jeweller, the Group believes in blending contemporary cutting-edge designs with traditional techniques to create jewellery that can be passed down from generation to generation. Every collection is thoughtfully conceived and crafted to reflect the stories of our customers, celebrating the special moments in their lives. Committed to growing alongside our customers, the Group embraces a spirit that aspires to inspire and captivate generations to come, weaving the story of CHOW TAI FOOK into the fabric of their lives. The Group is committed to delivering sustainable long-term value creation for its stakeholders by enhancing the quality of earnings and driving higher value growth. With an extensive retail network across China and multiple locations globally, along with a growing e-commerce business, the Group is implementing targeted online-to-offline (“O2O”) strategies to strengthen its competitiveness in today’s omni-channel retail environment. DPMS Category B Registrant (Registration No.B-B-24-01-00028)
About the Role

Key Responsibilities

  • Oversee daily retail operations to ensure efficiency and compliance with brand standards and operational guidelines.
  • Conduct regular store visits for firsthand observation, identifying and resolving operational issues promptly.
  • Serve as the first point of contact for shop managers, providing support and addressing operational concerns promptly to maintain store performance.
  • Prepare regular reports for management review to support decision-making and operational improvements.
  • Collaborate with the Retail Excellence Manager in preparation for new store openings, coordinating with various departments and managing supply orders.
  • Work closely with external vendors/contractors/suppliers and internal departments to ensure smooth daily operations across all stores.
  • Facilitate communication and problem-solving to enhance operational efficiency.
  • Carry out duties in supportive manner to ensure a smooth communication between shops and office.
  • Organizing payment, invoicing of contractors and supplier and expenses claims.

 

Requirements

  • Degree holder in Business Administration, Management or related field.
  • Minimum 4 years of relevant experience preferably from retail industry.
  • Highly sensitive to figures and attention to detail. Able to meet deadline and work independently.
  • Proactive, self-motivated with good interpersonal and communication skills.
  • Proficiency in MS Excel (Vlookup, Pivot Table), Words (Chinese Word Processing) & PowerPoint.
  • Good command in both English & Chinese (Cantonese and Mandarin).
Key Skills
Retail OperationsComplianceReport PreparationInterpersonal SkillsCommunication SkillsProblem-SolvingVendor ManagementAttention to DetailMS ExcelMS WordMS PowerPointBilingualSelf-MotivatedProactiveTeam CollaborationOperational Efficiency
Categories
RetailManagement & LeadershipCustomer Service & Support
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