Technical Account Manager

Description

Zylo is the enterprise leader in SaaS Management, enabling companies to discover, manage, and optimize their SaaS applications. Zylo helps companies reduce costs and minimize risk by centralizing SaaS inventory, license, and renewal management. Trusted by industry leaders, Zylo’s AI-powered platform provides unmatched visibility into SaaS usage and spend. Powered by the industry’s most intelligent discovery engine, Zylo continuously uncovers hidden SaaS applications, giving companies greater control over their SaaS portfolio. With more than 30 million SaaS licenses and $75 billion in SaaS spend under management, Zylo delivers the deepest insights, backed by more data than any other provider. 

Overview

Reporting to the Sr. Director of Data Operations, Zylo is looking for a Technical Account Manager to guide customers through a structured journey: understanding their current state, designing future-state architectures, and building integration workflows that connect Zylo's data to the systems they rely on every day. Your work ensures Zylo becomes embedded in how customers operate - not just a tool they use, but infrastructure they depend on.

What you will do

Strategy & Outcomes

• Partner with client stakeholders to define strategic goals - whether that's automating license reclamation, streamlining renewal workflows, or building executive visibility into SaaS spend
• Translate business objectives into specific process requirements and success metrics
• Serve as the primary technical advisor for a portfolio of enterprise accounts ($250K+ ARR), building trusted relationships with CIOs, CTOs, IT Directors, and procurement leaders

Architecture & Mapping

• Conduct "As-Is" discovery to document current state environments - integration points, data flows, system dependencies, and process gaps
• Design "To-Be" architectures that connect Zylo's data to the systems customers rely on daily - ITAM platforms, contract management tools, SSO providers, HRIS systems, and data warehouses
• Become a subject matter expert on Zylo's enterprise API, designing integration workflows that make Zylo data actionable across customer environments
• For customers without mature processes, help define and build workflows from scratch, positioning Zylo as the foundation of their SaaS management operations

Execution & Roadmaps

• Develop phased implementation roadmaps that align technical milestones with business timelines
• Provide ongoing technical guidance to customer teams, ensuring execution matches the design intent
• Create technical documentation, architecture diagrams, and presentations that communicate solutions clearly to both technical and executive audiences

Client Advocacy

• Translate client needs and feedback to Product and Engineering teams, directly influencing our roadmap
• Create technical documentation, architecture diagrams, and presentations that communicate complex solutions clearly
• Build scalable best practices that benefit all Zylo client

Requirements

What you need

• 3+ years of experience as a Technical Account Manager or in a similar client-facing technical advisory role within B2B SaaS
• Track record of managing complex enterprise accounts and building executive-level relationships
• Strong understanding of enterprise IT environments - like ITAM systems, contract management platforms, SSO providers, HRIS systems, and similar platforms - and how Zylo can integrate into client’s architecture
• Technical curiosity and the ability to quickly learn new technologies, understand API documentation, and design integration workflows that connect systems (you don't need to write the code, but you need to architect the approach and guide customers through implementation)
• Exceptional communication skills. You can translate technical concepts for a CFO and discuss system architecture with an IT architect in the same meeting
• Self-directed problem solver who thrives with autonomy and takes ownership of client outcomes

Nice to have

• Background in SaaS Management, IT Asset Management, IT Financial Management, or Software Asset Management
• Experience in technology consulting or professional services
• Comfort with light scripting (Python, PowerShell, JavaScript) for workflow design and automation concepts
• Industry certifications (ITIL, SAM, cloud certifications)
• Experience creating technical documentation and client-facing guides

At Zylo, we’re committed to Growing Stronger Together by fostering a diverse and inclusive workplace. We believe that a variety of perspectives not only fuels innovation, but also allows us to better serve our diverse customer base. If you meet the essential qualifications, we encourage you to apply and join us on this journey. Still growing in your career? Connect with our talent community—we’re always looking for future Zylos who share our passion for continuous learning.