Bilingual Operations Support (After-hours)

Description

We are seeking a dedicated and detail-oriented Bilingual Operations Support Specialist to join our team during after-hours shift (1430-2400). This role offers an excellent opportunity to contribute to our operational efficiency while providing exceptional support to our clients and internal teams. If you are fluent in both English and Spanish, possess strong problem-solving skills, and thrive in a dynamic environment, we encourage you to apply. 

Key Responsibilities

• Provide after-hours operational support to clients and internal teams via phone, email, or chat
• Assist with troubleshooting and resolving operational issues promptly and effectively
• Monitor and manage system alerts, escalations, and incident reports during designated shifts
• Document and track support activities, ensuring accurate and timely updates
• Collaborate with cross-functional teams to ensure seamless service delivery
• Maintain a high level of professionalism and customer service in all interactions
• Follow established procedures and protocols to ensure compliance and quality standards

Join our innovative team and enjoy a collaborative work environment that values growth, diversity, and excellence. We offer competitive compensation, opportunities for professional development, and a supportive culture committed to your success.

Requirements

 Knowledge, Skills, Abilities

• Must be fluent in English and Spanish, both written and spoken
• Previous experience in operations support, customer service, or a related field preferred
• Strong communication and interpersonal skills
• Excellent computer skills, including Microsoft Suites
• Ability to work independently and manage time effectively during after-hours  shifts
• Problem-solving skills and the ability to think quickly under pressure
• Flexibility to work during evenings, nights, weekends, or holidays as needed
• Prior experience in logistics and familiarity with cross-border operations, preferred