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Client Care Specialist | Experienced Home Health Aide (HHA) or State Tested Nursing Assistant (STNA)

10/6/2025

Deliver outstanding customer experiences by building strong relationships with clients, families, and caregivers. Ensure continuity of care by covering open client shifts and empowering caregivers through training and mentorship.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

Freedom Caregivers opened its doors in 2013, responding to a critical need for local in-home care services for the elderly population. Its founders were one physical therapist and one nurse who envisioned an organization that could offer the quality of care they would expect for their own elderly family members. With that vision as their goal, Freedom Caregivers began with only two clients and one caregiver. Today, our mission has grown to include multiple office locations throughout Ohio with hundreds of clients and caregivers. Even with this expansion, each local office remains individually focused on providing excellent personal care to elders in its own community. In our experience, in-home care is the best choice for many older adults who wish to remain in their homes with freedom, dignity, and independence. Freedom will always seek to offer a wide range of customizable services aimed at helping our esteemed elders remain safe in their homes and engaged in their daily life choices. Our mission is to honor God by serving others. We believe the people who have always cared for us now deserve to be cared for by us. It’s our turn to serve them. In walking this mission, Freedom Caregivers strives to be the benchmark in-home care provider. In-home care services may define whether older adults remain in their homes or transition to an alternate setting. Freedom Caregivers is equally committed to employee advancement and success in forwarding its mission. Recognizing the link between empowered, valued employees and service excellence, Freedom Caregivers provides top-tier staff benefits, opportunities, and resources. This organization strives to be the employer of choice for professional caregivers by providing an excellent work environment that supports both on-the-job and life experiences.

About the Role

Description

Are you a Home Health Aide looking to take your career to the next level? Freedom Caregivers is looking for a dedicated and experienced Home Health Aide (HHA) or STNA to fill the role of Full-Time Client Care Specialist (CCS) in Wooster, OH. This role offers an exciting opportunity to grow, lead, and impact the lives of our clients and caregivers.
What You'll Do:As a CCS, you’ll play a vital role in ensuring our clients receive exceptional care while supporting the growth and success of our agency. Your key responsibilities include:

Delivering Outstanding Customer Experiences: Build lasting relationships with clients, families, and caregivers by providing top-tier customer service.
Ensuring Continuity of Care: Step in to cover open client shifts as needed, ensuring reliability and seamless transitions for clients.
Empowering Caregivers: Train and mentor new caregivers directly in clients' homes, setting them up for success.
Collaborating Effectively: Communicate caregiver performance and satisfaction updates to supervisors to ensure a thriving team environment.
Upholding Excellence: Follow all caregiver responsibilities and uphold our agency’s policies, procedures, and high standards of conduct.

Why You'll Love Working with Us:We know how important it is to feel valued and supported in your career. Here’s what we offer:

Competitive Pay: Earn up to $18.00/hour.
Full-Time Stability: Monday-Friday schedule with occasional weekend or evening flexibility.
PTO Accrual: Start earning paid time off after 90 days.
Affordable Health Coverage: Access to essential/preventative healthcare benefits.
Paid Training & Travel: Get reimbursed for mileage and travel time.
Daily Pay Option: Instant access to earnings with TapCheck.
Career Growth Opportunities: We prioritize promoting from within and supporting your professional development.

What We're Looking For:We’re searching for someone who is not only an experienced HHA or STNA, but also embodies a positive, adaptable, and professional attitude. The ideal candidate:

Has proven experience as an HHA or STNA.
Can work flexible shifts between 8am and 6pm Monday – Friday and occasional weekends if needed.
Communicates clearly in English, both written and verbal.
Is tech-savvy and comfortable using smartphones and mobile apps.
Excels in customer service and interpersonal skills.
Thrives in a dynamic environment, quickly building rapport with clients and caregivers.
Maintains a professional demeanor and works collaboratively to meet agency needs.

Why Freedom Caregivers?We’re more than just a home care agency—we’re a family dedicated to making a real impact. If you’re ready to grow your career in a supportive, mission-driven environment, we’d love to meet you.
Apply today and take the next step in your career with Freedom Caregivers!

Requirements

Requirements:

Must have a valid Ohio Driver’s License
Reliable and consistent transportation
Current proof of auto insurance
HHA or STNA certification
Ability to pass a criminal background check and drug screening
Physically able to lift, push, pull, or carry up to 50 lbs

Equal Opportunity Statement:
Freedom Caregivers, Inc. is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to providing an inclusive environment for all employees—regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Key Skills

Home Health AideState Tested Nursing AssistantClient CareCustomer ServiceTrainingMentoringCommunicationTeamworkReliabilityTransportationCaregiver SupportProblem SolvingCompassionAttention to DetailTime ManagementPhysical Stamina