Appointment and Business Assistant

10/8/2025

The Appointment & Business Assistant serves as an initial contact for patients and customers, assisting them in accordance with customer service standards. They assess the needs of patients or customers to determine appropriate scheduling, billing, and record management.

Working Hours

40 hours/week

Company Size

201-500 employees

Language

English

Visa Sponsorship

About The Company

Family Health Center is committed to providing accessible, compassionate, and comprehensive health care to individuals and families across the communities we serve. As an established, trusted nonprofit health organization, our mission is to improve the health and well-being of every person we serve, regardless of income, insurance status, or background. Our patient-centered approach emphasizes prevention, education, and long-term wellness to provide access to care and reduce financial barriers to the underserved. We are proud to be a Federally Qualified Health Center (FQHC) with 10 dental centers, two primary care clinics, and three alcohol & drug recovery clinics, and continue to expand services to meet the evolving needs of our populations. Caring for families. Supporting our communities. Advancing health equity.

About the Role

The Appointment & Business Assistant generally serves as an initial contact for patients and customers, in-person and via telephone, and assists them in a manner consistent with Family Health Center of Marshfield, Inc.’s customer service standards. The Appointment & Business Assistant assesses needs of the patients or customers to determine appropriate scheduling, billing, obtaining or releasing records within a time and sequence acceptable to the patient and customer’s needs and organizational policy.

JOB QUALIFICATIONS

EDUCATION

For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation.

Minimum Required: High School diploma or equivalent.

EXPERIENCE

Minimum Required: Excellent written and verbal communication skills. Keyboard, computer, and telephone proficiency.

CERTIFICATIONS/LICENSES

The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position.

Minimum Required: Basic Life Support (BLS) certification awarded within 90 days of hire.

Equal Employment Opportunity Employer

Key Skills

Communication SkillsKeyboard ProficiencyComputer ProficiencyTelephone Proficiency