Customer Success Manager

10/9/2025

Develop trusted relationships with key accounts and manage a portfolio of accounts. Monitor user acquisition data and ensure timely delivery of solutions according to customer needs.

Working Hours

40 hours/week

Company Size

11-50 employees

Language

English

Visa Sponsorship

About The Company

We founded AscendAd in 2020 because we understood that our vast experience in performance marketing along with the right set of tools and technology can change the way data is utilized to deliver premium results to advertisers, developers and brands across the industry. With our proprietary technology, a dedicated team of data analysts and statisticians, a real understanding of performance metrics and a full-team of experienced customer support representatives, we focus on data analysis and its application to hyper-targeting in order to go beyond simple performance benchmarks. We utilize the data (in accordance to all data protection laws and requirements) in order to target, acquire and engage users across over 500K iOS and Android apps. Maximizing the impact of our partners' users acquisition budgets and the efficiency of their campaigns.

About the Role

AscendAd is a leading user acquisition solutions provider for app developers and agencies.

We’re looking for a motivated, results-driven Customer Success Manager to join our team.

If you're eager to grow your career in the online marketing industry, have a "can-do" attitude, and meet the qualifications below—we want to talk to you! 🚀

Responsibilities

Develop trusted relationships with key accounts, customer stakeholders and executive sponsors.
Responsible for managing a portfolio of accounts and often being the face of the company to all clients in all business and operational matters.
Continually monitor and analyze user acquisition data attributed to different sources; learn and employ critical insights for ongoing performance improvement and to maximize ROI through scale and process optimization.
Daily campaign performance analytics and optimization.
Develop new business with existing clients and/or identify areas of improvement to meet your monthly KPIs.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

Requirements

Experience from digital agencies, ad-tech and online companies - A must.
Experience managing international B2B clients - A must.
Strong verbal and written communication skills in English.
“Hunter” personality - you will constantly look for new opportunities to grow your business and accounts by being actively engaged with your customers.
Positive customer success understanding and ability to maintain long term business relationships with international clients.
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
Experience delivering client-focused solutions to customer needs.
Excellent listening and negotiation abilities.

Key Skills

Customer SuccessAccount ManagementUser AcquisitionData AnalysisCampaign PerformanceBusiness DevelopmentCommunicationNegotiationStakeholder ManagementAttention to DetailClient-Focused SolutionsPositive AttitudeInternational ClientsB2B ExperienceAd-TechDigital Marketing