Conference Service Manager

Working alongside the amazing team at The Quail, we are seeking a Conference Services Manager to support our Sales & Marketing Department.

• Work for a highly prestigious hotel located in sunny Carmel Valley, California.
• Learn and grow within a strong hospitality operation.
• Exceptional medical benefits, Employee discounts on Lodge, Golf, and Dining services.

Key Accountabilities

• Act as the liaison between the client and the hotel for all of the client needs (i.e. hotel rooms, catering and events, audio visual, transportation, off-site event recommendations)
• Review all Banquet Event Orders, resumes, and daily and weekly banquet sheets to ensure accuracy.
• Create BEO's and ensure client contractual agreements are carried out.
• Work with the Banquets Department as needed to make sure information on BEOs/resumes are updated and details are carried out as contracted.
• Make sure any group changes are added to daily BEO change log, including final guaranteed guest counts.
• Meet and greet clients while on site and field subsequent communications. Attend events, welcoming guests upon arrival and re-confirming set-up, and food and beverage need.
• Assist sales efforts to ensure proper utilization of function space to yield maximum revenues.
• Manage the catering day-to-day operation via scheduling, payroll, recruiting, planning, controlling, and analyzing all aspects of the department.

General Requirements

• Prior experience in event planning required
• Bachelor’s degree in hospitality or related field preferred
• Ability to efficiently handle multiple duties under pressure with minimal supervision
• Exceptional customer service with excellent communication

Salary: $75,000.00 - 80,000.00 per year + Commissions