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Guest Experience Specialist

10/13/2025

The Guest Experience Specialist is responsible for ensuring that guests have an exceptional experience from the moment they arrive. This includes greeting guests, managing the intake process, and ensuring timely service delivery.

Working Hours

40 hours/week

Company Size

11-50 employees

Language

English

Visa Sponsorship

About The Company

VIO Med Spa is an innovative leader in the medical spa industry. As a national brand, VIO Med Spa strives to provide high quality products and services to its guest no matter where they call home. The VIO Med Spa brand is synonymous with results-driven health and beauty transformations. VIO Med Spa offers traditional services that have long been proven to gain the results our guests have come to expect from a boutique med spa. However, our service offerings don't stop there. VIO Med Spa’s vision to be the innovative leader in the medical spa industry is driven by our motivation to be the best in the industry when it comes to experience, service, products and offering the latest cutting-edge technologies and therapies in the wellness and aesthetics industry. VIO Med Spa is purpose driven: helping women and men of all ages to Feel Great and Look Amazing. We are also driven to help our guests meet their personal beautification and wellness goals. Our highly educated expert team of medical professionals and practitioners focus on meeting the needs of our guest by recommending products and services that are sure to get the results they want. We understand that everyone’s needs are different. Therefore, we create individualized health and beauty plans that are designed to meet their specific needs. VIO Med Spa’s commitment to providing results oriented products and services to our guests is nothing like you’ve ever experienced from a medical spa before.

About the Role

Description

Responsibilities:

- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately

Position Title: Guest Experience Specialist

Department: Spa Operations

Reports to: Spa Manager

Position Summary (Purpose): The Guest Experience Specialist is responsible for ensuring that the guest has an exceptional experience from the moment they call on the phone or walk through the door. They are responsible for ensuring all guests are scheduled accurately and receive their services in a timely and professional manner. The Guest Experience Specialist must embody V/O’s core values and reflect them through their interactions and behaviors. Guest Experience Specialists must continually work to meet Guest expectations by responding to Guest questions and inquiries, managing the Guest intake process, ensuring a clean and organized work space, providing excellent communication and administrative services, supporting the sales process, and representing the V/O Med Spa brand at the highest level.

Key Skills

Guest InteractionCheck-inCheck-outSchedulingCommunicationAdministrative ServicesSales SupportOrganizational SkillsCustomer ServiceProfessionalismCore ValuesGuest ExpectationsTimelinessService DeliveryProblem SolvingBrand Representation