Contents Lead

About Us

Pro-Claim Calgary Restoration exists to restore lives, the planet, and communities.

When disaster strikes, we’re the ones who step in to help people get back to where they belong—home. What we do truly matters, and every role at Pro-Claim Calgary plays a part in making that happen.

As part of the Pro-Claim Group, we’re setting a new standard in the restoration industry by leading with sustainability, innovation, and an unwavering commitment to customer care. Our approach isn’t just about rebuilding; it’s about doing what’s right for people and the planet.

What makes us different? We put our employees first.

From providing meaningful growth opportunities to ensuring our team feels valued, heard, and supported—we believe that when our people thrive, our customers and communities do too. Whether it’s our focus on sustainability, a culture of teamwork, or simply making sure that coming to work is something you actually enjoy, we do things differently here.

If you’re looking for a workplace where you can grow, make an impact, and be part of something bigger, we’d love to hear from you.

Want to learn more before taking that first step? Check us out at https://www.proclaimyyc.ca

Job Summary

The Contents Lead will report to the Contents Manager and will be under the supervision and training of the Contents Supervisor. This position focuses on the organization, safety, and efficiency of the job site, leading the job from beginning to end. Using their experience, a Contents Lead also uses great people skills to direct other technicians in completing required tasks. Lastly, a Contents Lead reports to their listed Supervisor on complex problems, feedback on staff performance, constructive suggestions, and updates on site progress.

Responsibilities

• Ensure compliance with company procedures and maintain records as per the Systems and Procedures Manual
• Adhere to client schedules and project timelines.
• Manage all aspects of contents processing for various job types (fire, water, mold, etc.).
• Supervise, train, and assist staff, including crew chiefs and technicians.
• Oversee documentation, including contents lists, photographs, and ICAT software usage.
• Coordinate supplies, storage, and processing areas.
• Address and monitor site conditions, ensuring proper work environments.
• Oversee paperwork, timesheets, and salvage documentation.
• Implement and maintain an on-call schedule for contents personnel.
• Facilitate communication between project teams and stakeholders.
• Develop and share written procedures with staff.
• Support administrative tasks as needed.
• Ensure work site safety, including hazard assessments, PPE compliance, and stakeholder awareness.
• Perform warehouse inspections, maintain equipment, and oversee maintenance tasks.
• Monitor competitor activities and promote the employer brand locally.
• Participate in continuing education, corporate events, and team-building activities.

Requirements

• 2 – 5 years of experience in the Restoration industry and contents work is preferred
• Capable of lifting, pushing, and pulling a minimum of 30 lbs.
• Class 5 driver’s license
• Excellent verbal and written communication skills
• Strong interpersonal skills, including conflict resolution abilities
• Great time management and organizational abilities
• Ability to work well under pressure
• Ability to resolve conflicts, solve problems, motivate, encourage, and build teams
• Demonstrate support for innovation and departmental change
• Possess leadership qualities and willing to further develop leadership competencies
• Participate in the on-call rotation
• Demonstrate the sharing of the core values of the company and the Contents Department 

Benefits

Compensation

Wage: $23.00 - $27.00 per hour (based on experience)

Culture

We are a family-orientated and flexible work environment. If you want to have friends where you work, then look no further – you’ve found your home. We want our staff to do well, both in the workplace and in their personal life; our management team we’ll help you achieve your goals, both professionally and personally. Pro-Claim Calgary supports career advancements and continuous training!

Applicants must be legally authorized to Work in Canada

We thank all candidates for their interest; however, only shortlisted candidates will be contacted.

If you need any accommodations for your interview, please email HR@pcgroup.ca as early as possible before your interview. Providing advance notice and details will help us make the necessary arrangements to support you.