Question
Full time

TH_Shop Supervisor (Central Village)

10/15/2025

Company Size

1,001-5,000 employees

Language

Not specified

Visa Sponsorship

No

About The Company
Since 1975, TUMI has been optimizing world-class business, travel, and lifestyle essentials with elevated, considered product design to uncomplicate, beautify, and seamlessly complement our customers' lives on the move. Designed in America, our brand is sold in over 260 stores from New York and Paris to London and Tokyo, as well as the world's top department and specialty stores and travel retail in more than 75 countries. At TUMI, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. We have people with unique backgrounds, skills and personalities in the workplace, making for a vibrant culture and a talented workforce. We are committed to sourcing responsibly and minimizing our products' environmental impacts. We take targeted action where we can make a meaningful impact on the environment, building durable and repairable products that are made to last, while increasing our use of recycled, sustainable, and innovative materials. We believe in leaving the world better than we found it, and our efforts in Diversity and Inclusion, Sustainability and Philanthropy are some of the steps we're taking to get us there.
About the Role

Position Summary: -

This role involves managing staff, providing excellent customer service, handling administrative tasks, and driving sales to meet the store's performance goals. The Store Supervisor acts as a leader, motivating and guiding the team to deliver exceptional service and achieve store targets.

 

Job Description: -

  1. Ensure a high level of customer satisfaction by maintaining excellent customer service standards.
  2. Handle escalated customer complaints, after sale inquiries and provide appropriate solutions.
  3. Maintaining current customer data base and building relations with new clients
  4. Monitor store sales and implement strategies to achieve store targets.
  5. Communicate sales goals and store KPI's to the team on continuous basis.
  6. Support and supervise team on selling techniques and in-depth product knowledge.
  7. Schedule shifts and manage manpower to ensure store productivity is maximized.
  8. Oversee daily store operations and stocktake.
  9. Maintain a welcoming and professional store environment, including store visual merchandising.
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