Guest Service Rep

Description

Guest Services Representative

We are seeking a friendly and professional Guest Services Representative to join our team. In this role, you will be the first point of contact for our guests, ensuring they receive exceptional service and a memorable experience. If you are passionate about hospitality and enjoy helping others, we invite you to apply and become part of our dynamic team.

Key Responsibilities:

- Greet guests warmly and provide a welcoming atmosphere

- Assist guests with check-in and check-out procedures

- Respond promptly to guest inquiries, requests, and concerns

- Provide information about hotel amenities, local attractions, and services

- Maintain accurate records of guest interactions and transactions

- Coordinate with other departments to ensure guest satisfaction

- Handle complaints professionally and seek prompt resolutions

- Uphold company standards for cleanliness, safety, and service quality

Skills and Qualifications:

- Excellent communication and interpersonal skills

- Strong customer service orientation

- Ability to handle multiple tasks efficiently in a fast-paced environment

- Basic computer skills and familiarity with reservation systems

- Professional appearance and demeanor

- Flexibility to work various shifts, including evenings, weekends, and holidays

- Previous experience in hospitality or customer service is preferred but not required

- High school diploma or equivalent

Join our team and be part of a company that values guest satisfaction, teamwork, and professional growth. We offer a supportive work environment, opportunities for advancement, and comprehensive training to help you succeed.