Account Success Manager

<div><strong>UNLOCK</strong> is hiring now for a "<strong>Customer Success Specialist</strong>"!<br><strong>UNLOCK</strong> is an exciting AI Tech startup that is revolutionizing the way companies find &amp; work with services agencies.<br><br><strong>Job Responsibilities:</strong></div><ul><li>Ensure that all serious &amp; relevant clients find the services they need &amp; convert with a service provider through UNLOCK.</li><li>Own &amp; enhance the UNLOCK experience for all clients who come to UNLOCK searching for services.</li><li>Give all clients an initial welcome call to explain the process &amp; understand their service requirements / brief.</li><li>Vet all clients to ensure the services they require are relevant to UNLOCK, that they are seriously looking to work with a services agency and that they have a suitable budget.</li><li>Match clients with the most suitable service providers - this includes contacting providers, checking providers listings on UNLOCK and / or doing independent research directly to check for suitability prior to making the match.</li><li>Build an ongoing relationship with all clients to ensure UNLOCK is their first choice whenever they are looking for business services in the future.</li><li>Seek feedback and maintain and accurately update all clients’ feedback on a daily basis.<br><br>- The job scope will evolve according to the business needs and priorities over time.</li></ul><div><strong>Job Requirements:</strong></div><ul><li>1-3 Years of Experience as a Customer Success Specialist or relevant experience (Business Development, etc...). Fresh graduates are welcome to apply</li><li>High level of collaboration skills.</li><li>Experience with customer success or account management.</li><li>Understanding of professional services.</li><li>Excellent written, communication, and presentation skills.</li><li style="border: 0px; margin: 0px; padding: 0px; color: rgb(0, 0, 0);"><span style="background-color: rgb(255, 255, 255);">Fluency in English.</span></li></ul><div><strong>Benefits:</strong></div><ul><li>Hybrid working model; 3 days from the office. The rest are from home with Fridays and Saturdays OFF.</li><li>Social Insurance</li><li>Medical Insurance</li><li>Mobile</li><li>Mobile Line</li><li>Exciting Package</li><li>Flexible working hours</li></ul><div>You can find out more about UNLOCK:</div><div><strong>Website:&nbsp;</strong><a href="https://www.unlockassist.com" rel="noreferrer"><u>https://www.unlockassist.com</u></a> <strong>&nbsp;LinkedIn:&nbsp;</strong><u>l<a href="https://www.linkedin.com/company/unlockprofessionals/" rel="noreferrer">https://www.linkedin.com/company/unlockprofessionals/</a></u></div>