Question

Patient Advocacy Specialist

10/17/2025

Company Size

10,001+ employees

Language

Not specified

Visa Sponsorship

No

About The Company
Franciscan Missionaries of Our Lady Health System is the leading health innovator in Louisiana and Mississippi and a regional destination for healthcare access. We bring together the top clinicians, advanced technology and innovative research to ensure our patients receive the highest quality and most comprehensive care possible. This commitment is grounded in a history of more than 100 years and reflective of our forward-thinking strategic vision aimed at transforming healthcare. As a nonprofit, mission-focused Catholic healthcare ministry, we provide a compassionate circle of care to everyone while giving special attention to those most in need. The care we administer is driven by listening to our patients and putting their needs first. Through listening, we can truly understand what’s going on, hear what the patient’s goals are, and most importantly, discover together how we can help. Since our founding, we’ve grown to become one of the largest health systems in the region, providing care to almost half of Louisiana, and serving Mississippi's largest metropolitan area in Jackson. Within the regions we serve, we operate major hospitals as well as dozens of community clinics and specialty centers to care for patients with a wide range of illnesses and health needs. Because of our size and strategic partnerships with local organizations, we can pool resources, share costs, learn from each other and be more efficient, thereby accelerating our ability to improve care and solve challenges. Following in the footsteps of the Franciscan Sisters and looking to the future of our healthcare ministry, we chart our course by “going where we are called.” Our team members are more than just their job descriptions and titles, and we provide a unique Total Rewards package to meet the needs of team members and their families: compensation, benefits, personal growth and development, recognition, health and well-being, and purpose.
About the Role

The Patient Advocacy Specialist is accountable to the Director of Patient Experience and is responsible for the patient experience while at our facility. Assist in developing and implementing the service excellence plan, internal and external market research, and advocacy among our constituents to influence our mission of Service. This includes support to nursing administration, staff, and our patients. Further the Patient Advocacy Specialist will monitor, report, and communicate progress of the plan. The Patient Advocacy Specialist will assure the patient experience exceeds expectations. This position is responsible for ongoing gathering of data from our patient satisfaction survey vendor. The position will develop and implement team member education as it relates to the patient experience. The Patient Advocacy Specialist will round on all patients on a regular basis and gather feed back from the patient as it relates to their stay at the facility and report quarterly as required by the Franciscan Missionaries of Our Lady Health System. The Patient Advocacy Specialist will manage the patient grievance process and assist in developing solutions. 

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