ILS Project Manager
10/22/2025
Manage the service calls and RMA processes, systems, and tools. Define and manage service KPIs while coordinating company resources to achieve SLA commitments.
Working Hours
40 hours/week
Company Size
201-500 employees
Language
English
Visa Sponsorship
No
DRS RADA is a global pioneer for active military protection, counter-drone applications, critical infrastructure protection, and border surveillance.
Join Our Team as a RMA Manager at DRS RADA Technologies!
Key Responsibilities:
- Manage the Service calls and RMA processes ,systems and tools
- Define and manage Service’s KPI’s
- Coordinate company’s resources for achieving SLA commitments
- Manage sales administration activities
Requirements
- 3 years of relevant experience (RMA, SLAs, Service) with complex hardware products
- Experience as a large programs ILS program manager
- Experience from defense companies – advantage
- A team player and great communicator, comfortable working with multiple interfaces simultaneously.
- Knowledge in providing technical support and product maintenance life-cycle.
- Excellent analytical and problem solving skills
- Customer orientation and excellent interpersonal skills
- High level of English verbal and written
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