CLAIMS SPECIALIST

Description

Claims Specialist – Job Description

Manteca, CA – Onsite

Who We Are

Mountain Valley Express (MVE) is a leading LTL Carrier and 3PL Services provider with locations across California, Arizona, and Nevada.

With years of experience, a dedicated team, and cutting-edge technology, MVE offers a broad range of services, including less-than-truckload (LTL), full truckload, custom invoicing and auditing, optimization, warehousing and distribution, engineering solutions, and packaging and shipping supplies. Our deep understanding of the market, along with strong carrier partnerships, allows us to deliver highly tailored services that meet the unique needs of our customers.

Benefits

· Comprehensive medical, dental, and vision insurance.

· 401(k) plan with company match.

· Company-paid Life and AD&D Insurance policies.

· Paid vacation, sick leave, and holidays.

The Opportunity

We are seeking a Claims Specialist to join our team. In this role, you will be responsible for managing the end-to-end freight claims process, including receipt, investigation, documentation, and resolution. This position is integral to maintaining MVE’s reputation for accuracy, transparency, and customer service excellence. You will work closely with the Operations, Customer Service, and Accounting teams to ensure claims are resolved efficiently and in compliance with company policies and federal regulations.

Essential Duties and Responsibilities

• Claims Management: Receive, review, and process freight loss and damage claims in accordance with company policies and industry regulations.

• Investigation and Documentation: Collect all supporting documentation, including photos, inspection reports, and terminal or driver statements, to thoroughly evaluate each claim.

• Communication and Resolution: Maintain clear and professional communication with customers, internal departments, and third parties throughout the claims process.

• Reporting and Analysis: Track claim data, analyze trends, and identify areas for process improvement or risk mitigation.

• Compliance and Recordkeeping: Ensure all claims are handled in compliance with applicable laws and carrier liability rules while maintaining accurate digital records within the TMS system.

• Collaboration: Partner with operations and leadership teams to recommend corrective actions that prevent recurring claim issues.

Skills & Attributes

• Strong analytical and investigative skills with excellent attention to detail.

• Exceptional written and verbal communication skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with TMS or claims software preferred.

• Knowledge of LTL operations, NMFC classifications, and cargo liability principles is highly desirable.

• Strong organizational and problem-solving abilities with a customer service mindset.

Requirements

Minimum Requirements

· Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Logistics, or a related field preferred.

· Experience: Minimum of 2 years of experience in freight claims, transportation, logistics, or a related administrative role.

Compensation

· Compensation: $20.00 – $24.00 per hour, based on experience and location.

· Classification: Non-Exempt, subject to all applicable state and federal laws.

Work Environment

This is a full-time, at-will position with typical work hours scheduled from Monday to Friday, 8:00 a.m. to 5:00 p.m.

Physical Requirements:

· Prolonged periods of sitting at a desk and working on a computer 

· Frequent walking throughout the facility and between departments as part of daily operational tasks

· Ability to lift and/or move up to 20-25 pounds.

· Ability to navigate each department and the company’s facilities as needed.

Equal Opportunity Employer

Mountain Valley Express is an at-will and equal opportunity employer. We are committed to employing and assigning the best-qualified candidates without discrimination based on race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve and National Guard status, or any other status or characteristic protected by law.