Operations Manager

About Veolia

Join Veolia, a global leader with over 170 years of experience, operating in 40+ countries with 220,000 employees worldwide, including 6,500 staff across 300 sites in Australia and New Zealand. As part of our team, you'll contribute to crucial environmental solutions through our innovative Water, Waste, Energy and Industrial Services, helping protect the environment and address essential human needs for a sustainable future.

The Opportunity

Veolia ANZ has an opening for an experienced Operations Manager to oversee an experienced Industrial Services team in the Townsville area.

What's on offer

• Townsville local based role.

• Lead an experienced team and work with long-term Veolia customers.

• Join a highly experienced and supportive management team who will work with you to achieve yours and Veolia’s goals.

What you'll be responsible for

• Build and maintain strong customer partnerships through proactive engagement, regular site presence, and transparent communication that anticipates needs and delivers solutions before problems arise.

• Drive operational excellence by actively leading from the front, ensuring contractual KPIs are not just met but exceeded through hands-on management and strategic resource deployment

• Lead by example, mentoring and empowering experienced operations team within heavy industry.

• Maintain an effective relationship with all stakeholders, including our customers, managers, supervisors, operational and administration staff, ensuring that employee engagement is a focus.

• Ensure compliance and reporting obligations are completed for the customer and Veolia.

• Take ownership of P&L performance while strategically managing fleet, machinery, and people resource allocation to drive both current delivery and future growth opportunities

• Champion safety excellence and compliance standards across all operations, in conjunction with the Veolia and customer safety teams

What you'll need to be successful

• 3+ years in a similar operational management role within the heavy industry or industrial services sector.

• Proven leadership experience building and managing high-performing teams

• Strong relationship builder - ability to establish and maintain effective stakeholder partnerships

• Contract management expertise with demonstrated experience in customer-focused environments

• Operational management background including P&L responsibility, budgeting and reporting

• Excellent communication skills - influence, negotiate and resolve issues decisively

Veolia’s AlwaysSafe culture means that we care about the safety of people on our sites.  We operate a zero tolerance drug and alcohol approach and shortlisted candidates must be prepared to undertake a full pre-employment medical check which includes drug and alcohol screening. Shortlisted candidates must also be willing to undergo a National Police Clearance.

Why Veolia?

At Veolia, we support our people both at work and beyond. Enjoy a comprehensive range of benefits designed to help you thrive, including:

• Generous paid parental leave and paid volunteer days

• Flexible working arrangements

• Superannuation contributions on unpaid parental leave

• Discounted health insurance

• Employee Assistance Program (Thrive) for you and your family

• Car allowances, novated leasing, and vehicle discounts

• Bonus and referral programs, plus employee share plan

• Ongoing professional development and clear career pathways

Join a team that values your wellbeing, growth, and contribution—while making a real impact on the environment and our communities.

Fairness, Diversity & Inclusion

Veolia is committed to fostering a diverse, equitable, and inclusive workplace where everyone is valued and respected. We welcome applications from all backgrounds and are dedicated to providing a safe, supportive, and accessible environment. If you require adjustments to the recruitment process, please let us know so we can support you.

Discover more about our benefits, culture, and commitment to diversity at anz.veolia.com/careers.

We value your interest in our employment opportunities and commit to respond to all applications.

Veolia is committed to conducting recruitment in a fair, ethical and transparent manner based solely on merit. Candidates with direct or indirect personal/professional ties to Veolia and/or any third party related to Veolia business (including but not limited to Veolia's suppliers, customers, partners and competitors) must disclose this information.