Program Manager - Engineering Delivery Excellence (f/m/d)*

<h2><strong>YOUR MISSION</strong></h2> <p class="p3">Join us in reimagining customer experience with Agentic AI.</p> <p class="p3">As a <span class="s2"><strong>Program Manager – Engineering Delivery Excellence (f/m/d)</strong></span>, you’ll be the driving force behind predictable, high-quality delivery across Parloa’s fast-scaling engineering organization. You’ll help shape how we plan, execute, and scale delivery at the intersection of strategy and execution — enabling our teams to move fast while maintaining excellence.</p> <p class="p3">&nbsp;</p> <h2><strong>IN THIS ROLE YOU WILL</strong></h2> <ul> <li> <p class="p1"><strong>Drive Quarterly &amp; Capacity Planning</strong></p> <ul> <li> <p class="p1">Partner with Engineering Managers and Product to lead structured, data-informed quarterly planning.</p> </li> <li> <p class="p1">Align capacity with roadmap commitments, surfacing risks and trade-offs early.</p> </li> <li> <p class="p1">Build forecasting and throughput mechanisms for greater predictability.</p> </li> </ul> <p>&nbsp;</p> </li> <li> <p class="p1"><strong>Champion Delivery Discipline</strong></p> <ul> <li> <p class="p1">Inspect and improve agile ceremonies across teams, ensuring consistency and focus.</p> </li> <li> <p class="p1">Raise planning quality by enforcing clear goals, acceptance criteria, and dependency management.</p> </li> <li> <p class="p1">Track sprint execution and proactively identify blockers or delivery risks.</p> </li> </ul> <p>&nbsp;</p> </li> <li> <p class="p1"><strong>Build Operational Excellence</strong></p> <ul> <li> <p class="p1">Establish scalable delivery practices, governance, and metrics.</p> </li> <li> <p class="p1">Create visibility into delivery health through dashboards and reporting.</p> </li> <li> <p class="p1">Foster a culture of continuous improvement across engineering and product.</p> </li> </ul> <p>&nbsp;</p> </li> <li> <p class="p1"><strong>Enhance Cross-Functional Collaboration</strong></p> <ul> <li> <p class="p1">Connect engineering groups (CXA, Product Platform, Technology Platform) to manage dependencies.</p> </li> <li> <p class="p1">Partner with leaders to uphold shared delivery accountability.</p> </li> <li> <p class="p1">Translate strategy into execution, ensuring roadmap goals become shipped value.</p> </li> </ul> <p>&nbsp;</p> </li> </ul> <h2><strong>WHAT YOU BRING TO THE TABLE</strong></h2> <ul> <li> <p class="p1">5–8+ years of experience as a <span class="s1"><strong>Program Manager</strong></span> or similar role in high-growth software organizations.</p> </li> <li> <p class="p1">Strong grasp of <span class="s1"><strong>Agile at Scale</strong></span> (Scrum, Kanban, hybrid) with the pragmatism to adapt processes to business needs.</p> </li> <li> <p class="p1"><span class="s1">Skilled in </span><strong>capacity planning, forecasting, and risk management</strong><span class="s1"> across multiple teams.</span></p> </li> <li> <p class="p1">Proven ability to <span class="s1"><strong>influence without authority</strong></span>, collaborating closely with Product and Engineering leaders.</p> </li> <li> <p class="p1">Passion for <span class="s1"><strong>operational excellence</strong></span>—you improve how teams deliver without adding bureaucracy.</p> </li> <li> <p class="p1">Alignment with Parloa’s culture: ownership, bias for action, fearless iteration, and uncompromising quality.</p> </li> </ul> <p class="p1">&nbsp;</p> <hr> <p>&nbsp;</p> <h2><strong>WHAT'S IN IT FOR YOU?</strong></h2> <ul> <li data-stringify-indent="0" data-stringify-border="0">Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.</li> <li data-stringify-indent="0" data-stringify-border="0">Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Agentic AI.</li> <li data-stringify-indent="0" data-stringify-border="0">Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches</li> <li data-stringify-indent="0" data-stringify-border="0">Competitive compensation and equity package.</li> <li data-stringify-indent="0" data-stringify-border="0">Flexible working hours, 28 vacation days and workation opportunities.</li> <li data-stringify-indent="0" data-stringify-border="0">Access to a training and development budget for continuous professional growth.</li> <li data-stringify-indent="0" data-stringify-border="0">Regular team events, game nights, and other social activities.</li> <li data-stringify-indent="0" data-stringify-border="0">Hybrid work environment. However, we love to build real connections and want to welcome everyone in our beautiful Berlin office on certain days.</li> </ul> <p><strong>Your recruiting process at Parloa:</strong></p> <p><span style="font-weight: 400;">Recruiter video call → Meet your manager → Technical Peer Interview → Writing Assignment + Case Interview → Bar Raiser Interview</span></p><div class="content-conclusion"><h2 data-pm-slice="0 0 []">&nbsp;</h2> <h2 data-pm-slice="0 0 []"><strong>Why Parloa?&nbsp;</strong></h2> <p>Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.</p> <p>When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $350 million Series D investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.</p> <p><iframe style="display: table; margin-left: auto; margin-right: auto;" src="https://www.youtube.com/embed/P4d-iyx7RQM" width="560" height="314"></iframe></p> <p>Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our <a class="ProsemirrorEditor-link" href="mailto:talent@parloa.com">Hiring Team</a>.</p> <hr> <p>Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.</p> <p>Parloa is an e-verify employer in the USA. <a class="c-link" href="https://www.e-verify.gov/about-e-verify/what-is-e-verify" target="_blank" data-stringify-link="https://www.e-verify.gov/about-e-verify/what-is-e-verify" data-sk="tooltip_parent">Please click here to learn more</a>.</p> <p><strong>* </strong><strong>We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.</strong></p></div>