Customer Service and Sales Consultant

You’re only human.   

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.   

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.  

Make a real impact in your local community. 

Do you love connecting with people? Are you passionate about helping others? This role is your chance to combine customer service skills with community engagement and enjoy flexibility while you do it. 

Why join Medibank? 

We’re on a mission to create Australia’s healthiest workplace. Here’s what that means for you: 

• Flexibility: Work in-store, from home, and out in the community.  

• Health & Wellbeing:  

• • WorkBetter by Medibank – access virtual GP consultations, psychology support, health coaching, and more. 

• • Subsidised private health insurance and fully subsidised Healthy Living Extras. 

• • Good Health Day – an extra day off each year to recharge. 

• • Holistic wellbeing support including health assessments, pregnancy and parenting support, and 24/7 Employee Health Support Line. 

• Leave for life’s moments: Paid parental leave, volunteer leave, community leave, and cultural leave options.

• Growth & Development: Career pathways, learning programs, and opportunities to innovate. 

• Inclusive culture: Seven Employee Networks supporting diversity and belonging. 

About the role 

We have a Full-Time hybrid opportunity for a Sales and Customer Service Consultant, internally referred to as a Local Community Consultant, at our Maroochydore QLD store. 

You’ll be the face of Medibank in your area and you will:

• Help customers choose the right health cover and services. 

• Support them across multiple channels – over the phone, online, in-store, and in the community. 

• Build lasting relationships and trust through personalised conversations. 

• Solve everyday challenges and share ideas to improve how we work. 

This role includes a flexible rotating roster working Monday to Friday with some Saturday work. The working hours are between 8am - 8pm with maximum 8 hour shifts (e.g. 9am - 5pm or 12pm - 8pm). 

Our geographically based, cross-functional teams help us build stronger community connections, deepen trust, and deliver more personalised support. 

What we’re looking for 

You don’t need health insurance experience – we’ll teach you that. If you have skills in customer service, sales, health, retail, or community engagement, you could be a great addition to our team. You are: 

• Great at building rapport and explaining things clearly. 

• Comfortable using technology and learning new systems.

• A team player who’s adaptable and proactive. 

• Detail-focused and committed to protecting customer privacy. 

What you’ll get 

• Salary: $63,660 + 12% super + performance incentives.  

• Benefits: Health cover discounts, wellbeing programs, flexible work, and more: https://careers.medibank.com.au/the-medibank-experience/ 

• Purpose-driven work: Help improve health and wellbeing in your community. 

Ready to make a difference? Apply now to be part of a team that’s transforming how we connect with our communities and creating better health for better lives.  

Imagine working with us 

We understand that work means different things to everyone...  We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.    

Imagine a workplace where work didn't feel like work. A workplace where you could shape when and where you work to have more impact. Where flexible working isn’t a buzzword, it’s a reality.  

Imagine a workplace that helps you and your family thrive.  Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could. 

Inclusion and Accessibility  

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants. 

For any adjustments or alternative formats during the recruitment process, please contact us at careers@medibank.com.au. To learn about our commitments and employee experiences, go to https://careers.medibank.com.au/culture/diversity-inclusion/