Question
5-10

Retail Excellence Manager, HK

10/30/2025

The Retail Excellence Manager will analyze store performance metrics and sales data to optimize sales and enhance overall performance. They will conduct regular store visits to ensure consistency in customer service and adherence to brand standards across all stores.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

No

About The Company
Chow Tai Fook Jewellery Group Limited (the “Group”; SEHK stock code: 1929) was listed on the Main Board of The Stock Exchange of Hong Kong in December 2011. The Group firmly upholds the vision: “To be the leading global jewellery brand that is a trusted lifetime partner for every generation”, drawing on nearly a century of legacy and success. Founded in 1929, the Group’s iconic brand “CHOW TAI FOOK” has become an emblem of tradition, celebrated for its bold designs and an unwavering attention to detail. Building upon a rich heritage and a foundation of trust, the Group is not only widely recognised for honouring traditions but also for fostering deep, meaningful connections with a diverse customer base through its exquisite jewellery. The Group’s long-standing commitment to innovation and craftsmanship has been integral to its success over time and has become synonymous with excellence, value and authenticity. As a leading Chinese jeweller, the Group believes in blending contemporary cutting-edge designs with traditional techniques to create jewellery that can be passed down from generation to generation. Every collection is thoughtfully conceived and crafted to reflect the stories of our customers, celebrating the special moments in their lives. Committed to growing alongside our customers, the Group embraces a spirit that aspires to inspire and captivate generations to come, weaving the story of CHOW TAI FOOK into the fabric of their lives. The Group is committed to delivering sustainable long-term value creation for its stakeholders by enhancing the quality of earnings and driving higher value growth. With an extensive retail network across China and multiple locations globally, along with a growing e-commerce business, the Group is implementing targeted online-to-offline (“O2O”) strategies to strengthen its competitiveness in today’s omni-channel retail environment. DPMS Category B Registrant (Registration No.B-B-24-01-00028)
About the Role

Key Responsibilities

  • Analyze store performance metrics and sales data, providing insights and propose action plan to optimize sales and enhance overall performance.
  • Interpret sales data to understand customer behavior, product performance, and market trends. Develop reports to visualize key metrics for stakeholders.
  • Conduct regular store visits to optimize operations, ensuring consistency in customer service and adherence to brand standards across all stores
  • Leverage local market knowledge to respond swiftly to market needs and competitor actions, driving growth and success
  • Lead upcoming store opening projects, ensuring that new locations align with brand standards and operational guidelines
  • Plan and develop operations flow, policies and SOP in order to maximize operational efficiency and staff productivity
  • Foster a culture of continuous improvement by encouraging feedback and innovative ideas from store teams. Regularly review and refine processes to enhance overall retail excellence.
  • Coordinate with internal and external departments to ensure smooth operations of stores.

Requirements

  • Degree holder with min 7 years of sales & operations experience in retail industry.
  • Highly figure sensitive, strong analytical skills with the ability to interpret sales data and performance metrics.
  • Ability to lead and manage multiple projects simultaneously.
  • Proactive, self-motivated and able to meet tight deadlines.
  • Detail-minded. Good team player and can work independently.
  • Excellent communication and interpersonal skills.
  • Proficiency in MS Excel (VLOOKUP, Pivot Table), Word (Chinese Word Processing) & PowerPoint.
  • Good command in both English & Chinese (Cantonese and Mandarin).
Key Skills
Sales AnalysisData InterpretationCustomer Behavior AnalysisMarket Trend AnalysisOperational OptimizationProject ManagementContinuous ImprovementTeam CollaborationCommunication SkillsInterpersonal SkillsMS ExcelMS WordMS PowerPointBilingual CommunicationDetail OrientationSelf-Motivation
Categories
RetailManagement & LeadershipSalesCustomer Service & Support
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