Question
5-10

Pest Control Service Manager

10/30/2025

The Service Manager is accountable for ensuring the success of the Pest Control Division by overseeing quality, development, training, safety, profit, and growth. This role involves managing technicians across multiple counties and ensuring adherence to standard operating procedures.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

No

About The Company
Hoffman's has been a family business since 1990, and has provided "Quality Service with Personalized Care"​ since that day. We continue to grow, with the superior efforts of our employees and the loyalty of our customers. We want to be the last job that our employees have, as well as the last professional pest control service our customers will ever have. When you give good value, and great working environment, there is no need to leave.
About the Role

Description

As the Service Manager, you are Accountable for teaching and following our CORE VALUES, as well as all service duties of the “Pest Control Division” that you are assigned to. Although there may be other Managers, CSR’s, Master Technicians, and routine technicians holding their own responsibilities and accountabilities of the business, you and you alone hold the Accountability of making sure the entire Division is successful (Quality, Development, SOP (Standard Operating Procedures), Training, Safety, Profit & Growth).   This position will be responsible for technicians in the Ocean, Camden, and Burlington County Areas.

Requirements

 Requirements

Key Performance Indicators (KPI’s) (Explained further in official job description)

  1. General Management.
  2. People.
  3. Process.
  4. Profit.
  5. Safety & Compliance.
  6. Retention / Growth / Completion
  7. Vision & Forecasting
  8. Reputation, Brand, Community Engagement, Name, and Quality Control
  9. Love for the Game.

Education and Experience

  • Must possess a High School diploma or GED.
  • MUST have at Least 5 years’ experience as a certified pesticide applicator/operator in the state of NJ (New Jersey), PA, or DE with a Pest Control Company and/or Landscaping Company. 
  • Must have a minimum of 3 years of Management/Supervisory Experience
  • Must demonstrate the ability to use a computer, hand-held device, cell phone and the internet.
  • Must demonstrate the ability to train and coach all levels of the Basic Technician Training, as well as all Technician levels up to and including Master Technician.
Key Skills
ManagementTrainingCoachingSafetyComplianceQuality ControlProfitGrowthRetentionCommunity EngagementVisionForecastingPest ControlPesticide ApplicationStandard Operating ProceduresTechnology Use
Categories
Management & LeadershipEnvironmental & SustainabilityTradesCustomer Service & Support
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