Question
FULL_TIME
0-2

Video Scout

10/30/2025

As a Video Scout, you will travel to assigned locations and capture customer interactions using a hidden camera. Your observations will provide insights to help improve client services.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

No

About The Company
Reality Based Group is a leader in the customer experience management space, with over two decades delivering solutions to over 15 vertical markets. Our solutions provide client partners a holistic view of their business and a road map to best practices for success. With RBG’s Mystery Shopping Programs, over 2,000 customers have been able to create meaningful and extraordinary experiences with their customers. With our holistic approach, we simplify the process of data collection, so that our customers can get a clear understanding of what’s “really happening” on the front lines. Headquartered in Austin, Texas, Reality Based GroupTM has provided custom research, evaluations, and improvement processes to industry leaders across the globe. Our expertise is across several critical performance areas, and we continue to encourage our client partners to ask one simple question: What, if anything, can we do different or better to improve our business performance?
About the Role
<div>Reality Based Group is seeking Independent Contractor Video Scouts to become the eyes and ears behind exceptional customer experiences and at industry-leading brands.&nbsp;</div><div><br></div><div>As a Video Scout with Reality Based Group, you will immerse yourself in the customer experience at some of the most renowned brands in their respective industries. Using a discreet hidden camera, you'll capture footage that provides invaluable insights to our clients. Your observations and feedback will play a crucial role in helping them improve their service offerings and deliver exceptional experiences.&nbsp;</div><div><br></div><div>This role offers exceptional flexibility, allowing you to choose an engagement level that suits your life:&nbsp;</div><div><br></div><ul><li><strong>Supplemental Income:</strong> This is an ideal way to earn supplemental income alongside your current job, taking on assignments as they fit your schedule.&nbsp;</li><li><strong>Full-Time Pursuit: </strong>For those willing to commit to more extensive travel (potentially 2-3 weeks on the road per assignment), this role can be pursued as a full-time independent contracting opportunity.&nbsp;</li></ul><div><strong>Key Responsibilities</strong></div><ul><li>Travel independently to assigned locations, spending up to 2-3 weeks on the road per assignment for full-time pursuits, or less frequent travel for supplemental work.&nbsp;</li><li>Follow detailed evaluation scenarios that simulate real-life customer interactions.&nbsp;</li><li>Utilize a hidden camera (button camera and DVR) to capture footage of your interactions.&nbsp;</li><li>Complete short data surveys at the end of each evaluation.&nbsp;</li><li>Communicate effectively with your dedicated Project Manager.&nbsp;</li></ul><div><strong>Important Details (Please Read Carefully):</strong></div><ul><li>Expense Responsibility: As an Independent Contractor, you are responsible for all related travel expenses, including but not limited to vehicle rental, fuel, lodging and meals. These costs are not covered or reimbursed by Reality Based Group.&nbsp;</li><li>Required Equipment: You are required to provide your own video equipment (button camera and DVR) that meets company specifications. This equipment is necessary for the role.&nbsp;</li></ul><div><strong>Qualifications</strong></div><ul><li>Excellent observation skills and attention to detail.</li><li>Comfortable with extended travel and independent work.</li><li>Valid driver's license and a reliable form of transportation.</li><li>Tech-savvy with basic knowledge of video and file management.</li><li>Ownership or ability to obtain the necessary equipment to perform the assignments (button camera and DVR that meets company specifications).&nbsp;</li></ul><div><strong>Compensation</strong></div><ul><li>Competitive per-assignment rate, based on project complexity, scope and travel requirements.&nbsp;</li></ul><div><br></div>
Key Skills
Observation SkillsAttention To DetailIndependent WorkTravelVideo ManagementCommunication Skills
Categories
Customer Service & SupportCreative & MediaConsulting
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