Manager, Rack Solution Engineering (27464)

Job Req ID: 27464

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 

Job Summary:

The Manager, Solution Engineering is responsible for overseeing all aspects of server rack integration operations. This role involves managing a team, coordinating with various departments, and ensuring the seamless integration of server racks in accordance with organizational goals and quality standards. The Solution Manager will play a critical role in driving efficiency, productivity, and maintaining a high level of customer satisfaction throughout the production process.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):
• Leads the day-to-day operational support for Cluster, Storage, HPC and Cloud infrastructures.
• Builds and tests Cloud/HPC or AI in-house and onsite testing, deployment, and platforms to meet customer's requirement.
• Documents complex test procedures and troubleshooting procedures related to servers/networks/clusters software and hardware.
• Troubleshoot hardware and software issues. Provide fixes in a timely manner.
• Deploy cluster/storage infrastructures and perform the tests accordingly.
• Conduct tests and benchmarks against server hardware, storage, network, applications, HPC and Machine Learning workflows.
• Collect, visualize, and analyze test and benchmark results.
• Write technical documentation including test reports and standard operating procedure (SOP).
• Coordinate with cross-functional teams to ensure smooth workflow and timely project delivery.
• Manage project budgets, control costs, and drive continuous improvement initiatives.
• Maintain clear communication with stakeholders and address customer feedback for future enhancements

Qualifications:

• Bachelor's degree in Computer Science or equivalent work experience preferred.
• 8+ years of proven experience in a HPC/AI or Cloud/Network management.
• Strong leadership skills with the ability to motivate and manage teams effectively.
• In-depth knowledge of Cloud/HPC deployment and testing.
• Excellent project management skills, including the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
• Strong problem-solving and decision-making abilities, with a proactive approach to identifying and resolving issues.
• Excellent communication skills, both verbal and written, with the ability to collaborate and build strong relationships with stakeholders at all levels.
• It's a plus if you have CCNA, AWS, COA or RHCE certificates.
• Positive attitude, desire to learn, time management, and strong interpersonal skills are a plus!

Salary Range

$159,000 - $175,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.