Regional Operations Director - Eastern AZ

Description

Hybrid: Must be on site at a Phoenix location that is most convenient to candidate's residence 3 days per week - 2 days remote

Pay Range: Compensation is commensurate with experience and will be discussed at a later stage 

Community Medical Services (CMS) is hiring a Regional Operations Director. Reporting to the VP of Operations, the Regional Operations Director will lead the transformation and optimization of our behavioral health services across multiple facilities. This is a high-impact leadership role where you'll drive operational excellence, implement innovative solutions, and directly influence the quality of care for thousands of patients while managing multi-million dollar P&L responsibilities. 

As a key member of our senior leadership team, you'll have the opportunity to shape the future of our operations, mentor emerging leaders, and establish best practices that will become the standard across our organization. This role offers significant growth potential for an operations executive ready to make their mark in healthcare. 

As part of our mission to help individuals recover from substance use disorders, you’ll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued.

Along the way, we’ll invest in your well-being through a benefits package that includes:

•  Subsidized medical, dental, and vision insurance
• Health savings account
• Short and long-term disability insurance
• Life insurance
• Paid sick, vacation, and holiday time
• 401K retirement plan with match
• Tuition and CME reimbursement up to 100%
• Employee assistance program to support your mental health and wellness
• Ongoing professional development 

Responsibilities:

Strategic Operations Leadership 

• Drive operational excellence across assigned facilities by developing and implementing scalable processes that improve quality, efficiency, and patient outcomes 
• Own P&L responsibility for multiple locations with combined revenue of $XX million, achieving targeted growth and profitability metrics 
• Lead continuous improvement initiatives using Lean methodologies to optimize workflows, reduce costs, and enhance service delivery 

Team Development & Management 

• Build and lead a high-performing team of Clinic Coordinators, Regional Nursing Managers, and support staff across multiple locations 
• Create talent development programs that identify and cultivate future leaders while ensuring succession planning for critical roles 
• Foster a culture of accountability, innovation, and patient-centered care through effective coaching, performance management, and recognition programs 

Compliance & Quality Assurance 

• Ensure 100% compliance with CARF, state, federal, and RBHA requirements through systematic monitoring and proactive risk management 
• Partner with quality management teams to achieve and exceed clinical outcome targets and patient satisfaction scores 

Stakeholder Engagement 

• Represent the organization at state and federal agency meetings, building strategic relationships with regulators, payors, and community partners 
• Collaborate with executive leadership to develop and execute strategic initiatives that support organizational growth and market expansion

Requirements

Education, Certification and Experience Requirements:

• Bachelor's degree in Healthcare Administration, Business, or related field 
• 7+ years of progressive multi-site healthcare operations management experience 
• Demonstrated success managing P&L responsibilities of $5M+ with proven ability to drive revenue growth and margin improvement 
• Experience with Lean, Six Sigma, or other process improvement methodologies 
• Strong knowledge of behavioral health regulations, including CARF accreditation standards 
• Proven ability to lead teams of 50+ employees across multiple locations 
• Willingness to travel 40-50% within assigned region 

Preferred Qualifications 

• Experience in behavioral health or substance abuse treatment settings 
• Certification in Lean, Six Sigma, or Project Management (PMP) 
• Experience with electronic health records and healthcare analytics platforms 

Tools and Equipment Requirements:

• The ability to use a phone, computer, printer, and copier is required.
• Frequent use of Microsoft office products, including but not limited to Outlook, Word, Excel, and PowerPoint.
• The ability to use the internet and various web browser software is required.

Core Competencies:

• Strategic Thinking: Ability to see the big picture while managing day-to-day operations 
• Data-Driven Decision Making: Expert at analyzing complex data to drive actionable insights 
• Change Leadership: Proven ability to lead transformational change in complex environments 
• Communication Excellence: Exceptional ability to influence and engage stakeholders at all levels 
• Cultural Competency: Commitment to diversity, equity, and inclusion in all aspects of operations 

Success Metrics:

Within your first year, success will be measured by: 

• Achievement of financial targets including revenue growth and EBITDA margins 
• Improvement in key operational metrics (patient satisfaction, clinical outcomes, staff retention) 
• Successful implementation of at least 2 major process improvement initiatives 
• 100% compliance with all regulatory requirements across assigned facilities 
• Development and execution of talent pipeline for key positions 

Physical Working Conditions and Office Setting Description:

• Requires sitting and standing associated with a normal office environment.
• Manual dexterity using a calculator and computer keyboard.
• Requires prolonged sitting, standing, frequent bending, stooping, or stretching.
• Some lifting may be required.
• Frequent and prolonged typing and frequent and prolonged operation of computer, keyboard, and telephones required.
• Requires occasional use of fax machines, telephones, copiers, and other office equipment.
• Employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and or move up to 50 pounds.

#CLSTF

About Community Medical Services

Community Medical Services (CMS) is a CARF-accredited addiction treatment program providing services in the form of outpatient medication-assisted treatment and one-on-one and group counseling to those seeking help with their opioid use disorder. Headquartered in Arizona with more than 70 treatment clinics in 14 states, CMS is dedicated to meeting the challenges presented by the growing opioid epidemic in communities where treatment is lacking.

Our Commitment

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Other Conditions

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.