CNC Remote Emergency Service Technician

11/3/2025

The Field Service Technician will perform a variety of tasks associated with servicing and repairing CNC machine tools, including troubleshooting complex mechanical and electrical problems. They will coordinate and complete machine installations and work closely with customers and other personnel.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

KRC is a truly unique company in the machine tool industry. Founded in 1989 by Thomas Luzak, an industrial engineer with an MBA from Syracuse University, the company fosters a strong work ethic by practicing open-book management with significant profit sharing for all employees. As the company grew, additional space was required. In 1997, KRC expanded its state-of-the-art facility to 35,000 square feet, complete with high bays, heavy floors, 15 ton, and 20 ton overhead cranes, machining capabilities, and steam cleaning and paint booths. In 2019, KRC announced a company-wide rebranding initiative. KRC Machine Tool Services, has changed to KRC Machine Tool Solutions. This milestone ushers in a new era in the history of our 30 years. The rebranding is designed to better reflect our expanded range of capabilities as we continue our efforts to be the complete machine tool solutions company. As part of the rebrand, KRC Machine Tool Solutions expanded capabilities to include multiple new product category offerings. Included in the expansion is the production of our own private label machine lines, ushering in the next generation of American-made precision machine tools. These product lines will include large and medium format gantry style machines and vertical turning lathes ranging in various sizes and configurations. KRC continues to grow, and currently employs just under 100 people. KRC is still known as the premier provider in CNC retrofitting, machine rebuilding, and machine tool repair serving all key industrial markets. Our nationwide team of service engineers performs repairs and troubleshooting, preventive maintenance and laser alignments at the customer's facility. Our expanded offerings now include a complete facility maintenance program we call Complete Maintenance Solutions. KRC will lead the way at optimizing your manufacturing operations with full-time on-site management and support. What sets KRC apart from our competitors is our core value “To Be the Best”. KRC takes pride in the ability to create trusting customer relationships looking to elevate their manufacturing operations. KRC delivers the highest quality solutions on time and backed by superior customer service. Most of KRC's growth can be attributed to repeat customers and word-of-mouth referrals from customers pleased with the outstanding service they received from KRC.

About the Role

Description

ABOUT KRC MACHINE TOOL SOLUTIONS

KRC Machine Tool Solutions is a provider of machine tools and services specializing in helping customers maximize their production requirements through unique solutions. Established in 1989, we are known nationwide as the premier provider in the areas of unique machine builds, CNC retrofitting, machine rebuilding, and machine tool services and repair. At KRC, you will have the opportunity to work alongside the most talented leaders in the Machine Tool Industry. We are looking for passionate people to join our team, who are excited to help us build the future generation of this industry. Our passion is in solving customer’s problems and creating unique solutions that no other company can provide. In order to accomplish our goal of being the best, we understand our people have to be our #1 asset and we are fully committed to investing in your success.

WORK SUMMARY:

Perform a wide variety of tasks associated with servicing, repairing or operation of most CNC machine tools. Use precision test equipment to analyze, troubleshoot and repair complex mechanical and electrical problems. Advanced operation of CNC controls from different manufacturers. Successfully coordinate and complete the installation of all machine tools. Work closely with customers, vendors, OEM’s, and other KRC personnel. Independently organize and complete a successful service call. Assist other service engineers, and preventive maintenance technicians. General scraping and fitting of machine tool components (not mandatory but improves your value). Troubleshoot and repair electronic circuitry to component level. Perform a variety of advanced specialized machine tool repair processes.

JOB RESPONSIBILITIES:

Dismantle and prepare machines for shipment
Level and alignment of machines.
Troubleshoot and repair of major machine tool problems.
Disassemble, repair and rebuild machine tool sub assemblies and assemblies.
Organize, tag and mark components for future assembly.
Identify, repair or replace damaged components.
First time power up and troubleshooting of machines.
Servo system tuning.
Report activities and expenses timely and accurately
Train other employees for advancement
Train customers on operation of CNC control systems.
Advanced troubleshooting and repair electronic circuitry.
Communicate with customers, vendors, OEM’s and KRC personnel.
Keep work area neat, clean and organized.
Travel to customer’s facilities often and on short notice
Work with very limited supervision.
Other duties as assigned

KRC MACHINE TOOL SOLUTIONS OFFERS COMPETITIVE WAGES AND EXCELLENT BENEFITS, INCLUDING:

Training & Tuition Reimbursement
Company paid Uniforms and Cell Phones
Company truck provided for field service engineers
Paid Vacation, Sick Time and Holidays.
Health Insurance, Vision, Life, Dental, Long & Short-Term Disability, 401k Profit Sharing
Referral Bonus Program of $2500
A Positive & Development Oriented Work Environment

JOB TITLE: Emergency Field Service Technician

IMMEDIATE SUPERVISOR: SERVICE MANAGER

TRAVEL: REQUIRED UP TO 100%

Requirements

Advanced machine tool knowledge and terminology.
3 or more years of experience in machine tool field service.
Associates degree in electronic engineering or related field of study--experience may be substituted for the education.
Complete knowledge of mechanical systems and components.
Full understanding of multiple machine tool specifications and have an advanced knowledge of test equipment.
Mechanical hand tools and tool box.
Intermediate knowledge of parametric programming and ladder logic.
Basic knowledge of hand tools and some power tools.
Set up and operate Renishaw Ballbar and Renishaw Laser Calibration equipment (desirable, not mandatory).
Ability to do final scrape and or fitting of most machine tool components is desirable (not mandatory).
Working knowledge of applications processes and programming.
Dependable transportation.
Excellent interpersonal skills.
Intermediate computer skills.
Advanced troubleshooting abilities.
In depth understanding of CNC controls and functions.
Standing for long periods of time.
Frequent reaching, bending, and stooping.
Ability to lift up to 50 pounds.

Key Skills

CNC ControlsTroubleshootingMachine Tool RepairMechanical SystemsElectronic CircuitryParametric ProgrammingLadder LogicCustomer TrainingServo System TuningPrecision Test EquipmentField ServiceCommunicationInterpersonal SkillsMechanical Hand ToolsAdvanced TroubleshootingOrganizational Skills