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CSR - Sparks, NV

11/3/2025

The customer service representative is responsible for engaging with customers, answering calls and emails, and maintaining expert knowledge about company products. They also assist with various customer inquiries and issues, ensuring a high level of service.

Working Hours

40 hours/week

Company Size

501-1,000 employees

Language

English

Visa Sponsorship

About The Company

Founded in 1989, Unis, LLC has prided its self as being a customer-centric 3PL partner. From our humble beginnings operating a few trucks and a small warehouse in Southern California, we have grown into a dominant nationwide 3PL player. We have grown up dedicated to the idea of being flexible to our clients' needs and have never hesitated investing in IT or assets to make our clients successful. UNIS Transportation can handle your transportation needs. Our truckload division is rapidly growing and can be a dominant provider in your truckload strategy. Our drayage division of over 250 trucks can service all your needs in Los Angeles/Long Beach as well as in the New York/New Jersey ports. Our asset-based LTL division services Northern and Southern California through our 4 terminals as well as daily service to/from our Dallas terminal. UNIS Fulfillment has over 4,000,000 square feet of space under management in Los Angeles, Dallas, Chicago, Edison, NJ, Mcallen, TX and Sacramento. UNIS Fulfillment excels at complex retail compliant distribution accounts as well as basic storage and transloading activities. We are constantly growing our footprint and recently just opened our 7th and 8th facilities in Ontario and Fontana, CA. UNIS (unified network information services) wouldn’t be UNIS without its proprietary WMS and TMS technology. Our state of the art WMS uses Iot and Blockchain technologies to capture 1000’s of data points which allows our engineers to help our clients make strategic business and inventory planning decisions.

About the Role

Description

Unis accelerate logistics success with our Transportation Management System that offers unparalleled control, visibility, and adaptability. Unis strives in elevating our employees and operations toward new heights of excellence. As client’s partner with us, we focus on more than just a business relationship; it's an opportunity to unlock a world of value-added services that will enhance operational standards and elevate success by unifying our clients’ supply chain networks through superior technology assets, and information services.

A customer service representative is responsible for engaging with customers on behalf of their company. Their duties include answering phone calls and emails from customers, participating in meetings with the customer service team to discover new communications tactics, and maintaining expert knowledge about company products or services to best help customers.

Responsibilities:

Answer customer service calls,
Research customer issues and concerns.
Scheule pick-up requests.
Order supplies, track packages.
Receive credit card payments.
Communicate billing concerns.
Maintain customer database.
Assist customers claim process.
Assist Customers with software questions or concerns.
Other duties as assigned.

BENEFITS

Medical insurance
Dental insurance
Vision insurance
Paid Time Off

Requirements

Experience in Customer Service or Logistics industries.
Excellent communication and empathy skills.
Ability to multi-task.
Ability to type 35-40 wpm.
Excellent attendance record
Proficiency in Outlook, Microsoft word and Excel.

Key Skills

Customer ServiceLogisticsCommunicationEmpathyMulti-taskingTypingOutlookMicrosoft WordExcel