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Front Desk Associate

11/5/2025

The Front Desk Associate is responsible for scheduling patient appointments, maintaining patient files in compliance with HIPAA regulations, and verifying insurance eligibility. They will also create invoices for billing and provide exceptional customer service to patients.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

Owned by Brian Snowden, Beltone New England is one of the largest and most respected dispenserships within the Beltone network, proudly operating 55 locations across eight states: Rhode Island, Massachusetts, Maine, New Hampshire, Connecticut, Virginia, North Carolina, and South Carolina. We specialize in providing the most advanced hearing aid technology available, paired with exceptional patient care and personalized service. Our team is made up of passionate Hearing Care Practitioners (HCPs), Patient Care Coordinators (PCCs), leadership professionals, and dedicated support staff—all united by a shared mission to improve lives through better hearing. With a strong foundation of experienced, long-tenured team members and a welcoming environment for new talent, we foster a culture of growth, collaboration, and purpose. At Beltone New England, our core values shape everything we do: we are Honest, Confident, Dedicated, Fun, and Colorful. These values not only guide how we treat our patients but also how we support and uplift one another as a team.

About the Role

Description

Company Name: Beltone New England

Job Title: Front Desk Associate

Description: We offer a happy and friendly work environment in Norway, ME and are seeking a positive, upbeat Front Desk Associate to join our team. The ideal candidate is dependable, self-motivated, and thrives in an independent work setting. This is a full-time position, Monday through Friday, from 8:30 AM to 4:30 PM.

Job Type: Full Time, 8-hour shift (NO WEEKENDS)

Salary: $18 per hour

Benefits:

401(k) with a 4% match after 1 year
Health, Dental and Vision Insurance
FSA
Life insurance
Short- and Long-Term Disability
AFLAC
9 Paid Holidays Off
Up to 10 Days of Paid Time Off
Paid Birthday Day Off
Pet Bereavement
Monthly office bonuses if you reach your goal
Employee Discount
Employee Assistance Program (EAP)

Responsibilities:

Schedule patient appointments either in person or over the phone
Maintain patient's files abiding by HIPAA regulations
Verify patient's insurance eligibility and benefits through insurance carriers
Create invoices to bill insurance accurately and timely with attention to detail
Delivering exceptional customer service to our amazing patients with friendliness, compassion, and enthusiasm
Light cleaning, filing, and inventory management

Requirements

Must be knowledgeable in Microsoft Word and Outlook
Ability to multi-task and stay organized required
Experience with billing insurance preferred
Experience scheduling in a software system preferred
Ability to communicate effectively orally and in writing required
Experience working in a professional office environment preferred

Key Skills

Microsoft WordOutlookMulti-taskingOrganizationBilling InsuranceSchedulingCommunicationProfessional Office Environment