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Sales Associate II

11/6/2025

As a Sales Associate II, you will assist customers with selecting and purchasing merchandise while providing excellent customer service. You will also ensure the sales floor is well-presented and assist in inventory management and merchandising activities.

Salary

24.5 - 31.25 USD

Working Hours

40 hours/week

Company Size

501-1,000 employees

Language

English

Visa Sponsorship

About The Company

ABOUT DFS GROUP DFS Group is the world’s leading luxury travel retailer. Established in Hong Kong in 1960, DFS Group continues to be a pioneer in global luxury travel retail, offering its customers a carefully curated selection of exceptional products from over 750 of the most desired brands. Its network consists of 54 duty free stores located in 13 major global airports and 23 downtown Galleria locations on four continents, as well as affiliate and resort locations. The Group is privately held and majority owned by the world’s largest luxury conglomerate, Moët Hennessy Louis Vuitton (LVMH), alongside DFS co-founder and shareholder Robert Miller. DFS Group employs more than 5,000 people focused on creating inspiring omnichannel retail experiences for its customers and is headquartered in Hong Kong with offices in Australia, Cambodia, China, France, Indonesia, Italy, Japan, Macau, New Zealand, Singapore, United Arab Emirates, United States of America and Vietnam. ABOUT T GALLERIA BY DFS T Galleria by DFS is the ultimate evolution of the original travel retail concept pioneered by DFS Group. The first downtown store opened in 1968 in Hong Kong, followed shortly thereafter by Honolulu and eventually expanding to 23 locations all over the world. Today, T Galleria by DFS has a presence in the United States of America, as well as across Asia, Europe, Oceania and the South Pacific regions. Linked to the notion of travel through the use of T for the Traveler, the brand stands for what customers have come to expect: an expertly curated assortment of the world’s preferred luxury brands, exceptional retail environments, highly personalized services and unique experiences tailored to their specific needs as travelers. T Galleria by DFS enables travelers to realize their individual style, one journey at a time.

About the Role

What you'll be doing?

As the Sales associate, you will be the brand ambassador and a smiling face of DFS. You will work on the most important role in the sales floor, and be the first direct conduit between our Products and our Customers. You will build the customer loyalty and relationships while challenging yourself with the sales and productivity targets.

Selling via the Best Customer Experience

Assist customers in selecting, purchasing, and refunding merchandise while demonstrating your excellence in customer service
Complete customer transactions in a professional and timely manner
Identify customer’s temperaments and recommend products that suit their style
Respond to customer queries and complaints in a polite and courteous manner; refer to the Manager on Duty if appropriate
Assist other sales staff in peak periods to ensure customers in all areas are attended to promptly, with waiting time reduced to the minimum

Floor and Product Presentation

Ensure floor presentation meets or exceeds brand and DFS requirements
Maintain reasonable stock levels of all merchandise in the department
Be familiar with the store layout; direct customers to merchandise, services and facilities as appropriate
Assist the Management team in the coordination and execution of merchandising activities, e.g. inventory management, promotional activities and merchandise stock flow

Ideal Candidate

High School diploma or equivalent, or an equivalent combination of education and work experience sufficient to perform the essential functions of the job
Minimum 1 year’s sales or cashiering experience in a retail environment
Proficient with handling a POS register machine
Able to work in a fast-paced, high pressure environment
High energy level, have a positive approach to job and group responsibilities
Ability to work flexible hours / shifts, including weekends, nights and holidays. Able to work overtime hours when necessary
Fluency in English language and other language(s) as required by location
Secondary language speaking beneficial, but not required
Hourly Rate from $24.50 to $31.25

Key Skills

Customer ServiceSalesCashieringPOS RegisterInventory ManagementMerchandisingCommunicationProblem SolvingTeamworkFlexibilityHigh EnergyPositive AttitudeTime ManagementProduct KnowledgeCustomer LoyaltyRelationship Building