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Client Service Ambassador

11/7/2025

The Client Service Ambassador is responsible for warmly welcoming clients and representing the brand's prestige. They will handle client inquiries and collaborate with the sales team to ensure a seamless client experience.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

No

About The Company
Chow Tai Fook Jewellery Group Limited (the “Group”; SEHK stock code: 1929) was listed on the Main Board of The Stock Exchange of Hong Kong in December 2011. The Group firmly upholds the vision: “To be the leading global jewellery brand that is a trusted lifetime partner for every generation”, drawing on nearly a century of legacy and success. Founded in 1929, the Group’s iconic brand “CHOW TAI FOOK” has become an emblem of tradition, celebrated for its bold designs and an unwavering attention to detail. Building upon a rich heritage and a foundation of trust, the Group is not only widely recognised for honouring traditions but also for fostering deep, meaningful connections with a diverse customer base through its exquisite jewellery. The Group’s long-standing commitment to innovation and craftsmanship has been integral to its success over time and has become synonymous with excellence, value and authenticity. As a leading Chinese jeweller, the Group believes in blending contemporary cutting-edge designs with traditional techniques to create jewellery that can be passed down from generation to generation. Every collection is thoughtfully conceived and crafted to reflect the stories of our customers, celebrating the special moments in their lives. Committed to growing alongside our customers, the Group embraces a spirit that aspires to inspire and captivate generations to come, weaving the story of CHOW TAI FOOK into the fabric of their lives. The Group is committed to delivering sustainable long-term value creation for its stakeholders by enhancing the quality of earnings and driving higher value growth. With an extensive retail network across China and multiple locations globally, along with a growing e-commerce business, the Group is implementing targeted online-to-offline (“O2O”) strategies to strengthen its competitiveness in today’s omni-channel retail environment. DPMS Category B Registrant (Registration No.B-B-24-01-00028)
About the Role

About the Job

 

 

Key Responsibilities

Client Welcome & Brand Representation

  • Warmly welcome all clients and visitors, ensuring an exceptional first impression that reflects the brand’s prestige and values.
  • Present a poised, polished, and professional image consistent with luxury retail standards.

Brand Storytelling & Product Highlighting

  • Introduce clients to the boutique’s concept, design inspiration, and the overall client journey.
  • Collaborate with the sales team to ensure a seamless handover from greeting to personalized service.

Service Excellence & Communication

  • Handle client inquiries courteously and efficiently, providing accurate information or directing them to the appropriate team member.
  • Uphold high service standards and support the creation of a luxurious, client-centric environment.

Requirements

  • Prior experience in hospitality, luxury retail, or front-of-house customer service is preferred.
  • Strong communication and presentation skills with a refined, confident demeanor.
  • Passionate about luxury service, storytelling, and brand experience.
  • Fluent in English; proficiency in Mandarin or other languages is an advantage.
  • Well-groomed, with professional appearance and posture aligned with brand standards.
Key Skills
Client ServiceBrand RepresentationCommunication SkillsLuxury RetailHospitalityPresentation SkillsStorytellingClient-Centric EnvironmentProfessional AppearanceTeam CollaborationCustomer ServicePolished ImageRefined DemeanorMultilingual SkillsClient InquiriesService Excellence
Categories
Customer Service & SupportHospitalityRetail
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