Director, Client Success - Programmatic

<p>&nbsp;</p> <p><strong>WHO WE ARE&nbsp;</strong></p> <p>Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to&nbsp;<a href="https://www.zetaglobal.com/">www.zetaglobal.com</a>.</p> <p><strong><span data-contrast="auto">THE ROLE</span></strong></p> <p><span data-contrast="auto">The Director, Client Services - Programmatic is a strategic leader responsible for guiding and developing a team of programmatic client success managers to drive exceptional client outcomes. This role is focused on elevating team performance through strategic mentorship, creative problem-solving, and cross-functional collaboration. The Director ensures that all client-facing deliverables—from campaign recommendations to QBRs—reflect deep strategic thinking and align with client goals. Acting as a senior partner to internal planning teams, this individual helps translate complex client challenges into actionable media strategies, while proactively identifying industry limitations, measurement gaps, and platform nuances that may impact success. The Director, Client Services brings a high level of thought leadership, ensuring Zeta remains a trusted advisor to its clients across all facets of programmatic media. This role will be hybrid in New York City or fully remote.&nbsp;</span></p> <p><strong><span data-contrast="auto">Responsibilities:&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}">&nbsp;</span></strong></p> <ul> <li>Hire, train and manage a team of programmatic client success managers, ensuring they are strategic in execution, client communication, and campaign insights.</li> <li>Guide the team in aligning campaign strategies with client goals, proactively identifying growth opportunities and measurement challenges.</li> <li>Ensure QBRs and performance reports are strategic, insightful, and clearly articulate Zeta’s value and impact.</li> <li>Teach team members to aim for more than the usual enhancements. Motivate them to be inventive, use data to create narratives, and collaborate across various platforms.</li> <li>Foster collaboration across internal teams to ensure consistent and exceptional client service delivery.</li> <li>Ensure exemplary customer satisfaction levels with every customer interaction across team members</li> </ul> <p><strong><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Desired Skills and Experience:&nbsp;</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559685&quot;:360,&quot;335559739&quot;:200,&quot;335559740&quot;:276,&quot;335559991&quot;:360}">&nbsp;</span></strong></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;singleLevel&quot;}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">8+ years of experience in programmatic media, digital advertising, or ad tech, with a minimum of 3 years in a client-facing leadership role.</span></span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;singleLevel&quot;}" data-aria-posinset="11" data-aria-level="1"><span data-ccp-parastyle="List Bullet">Deep&nbsp;</span><span data-ccp-parastyle="List Bullet">expertise</span><span data-ccp-parastyle="List Bullet">&nbsp;in DSP platforms (e.g., DV360, The Trade Desk, Amazon DSP, or Zeta DSP), targeting capabilities, and measurement frameworks.</span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;singleLevel&quot;}" data-aria-posinset="11" data-aria-level="1"><span data-ccp-parastyle="List Bullet">Strong command of campaign performance metrics, troubleshooting methodologies, and optimization strategies.</span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;singleLevel&quot;}" data-aria-posinset="11" data-aria-level="1"><span data-ccp-parastyle="List Bullet">Exceptional communication skills with the ability to translate complex programmatic concepts into client-friendly narratives.</span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;singleLevel&quot;}" data-aria-posinset="11" data-aria-level="1"><span data-ccp-parastyle="List Bullet">Experience leading client conversations at the director and VP levels across verticals such as Auto, Retail, or CPG.</span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;singleLevel&quot;}" data-aria-posinset="11" data-aria-level="1"><span data-ccp-parastyle="List Bullet">Adept at managing multiple high-stakes projects simultaneously while ensuring deadlines and goals are met.</span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;singleLevel&quot;}" data-aria-posinset="11" data-aria-level="1"><span data-ccp-parastyle="List Bullet">High comfort level working in Excel, PowerPoint, and analytics dashboards; experience with verification and attribution platforms is a plus.</span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;singleLevel&quot;}" data-aria-posinset="11" data-aria-level="1"><span data-ccp-parastyle="List Bullet">A proactive mindset with a commitment to innovation, collaboration, and continuous improvement.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}">&nbsp;</span></li> </ul> <p><strong>BENEFITS &amp; PERKS</strong></p> <ul> <li>Unlimited PTO</li> <li>Excellent medical, dental, and vision coverage</li> <li>Employee Equity</li> <li>Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!</li> </ul> <p><strong>SALARY RANGE</strong></p> <p>The salary range for this role is $120,000 to $135,000<strong>,</strong>&nbsp;depending on location and experience.&nbsp;</p> <p><strong>PEOPLE &amp; CULTURE AT ZETA</strong></p> <p>Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.&nbsp;&nbsp;</p> <p>We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:&nbsp;&nbsp;<a id="menur45rm" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://zetaglobal.com/blog/a-look-into-zetas-ergs/" target="_blank">https://zetaglobal.com/blog/a-look-into-zetas-ergs/</a>&nbsp;</p> <p><strong>ZETA IN THE NEWS!</strong></p> <p><a href="https://zetaglobal.com/press/?cat=press-releases">https://zetaglobal.com/press/?cat=press-releases</a>&nbsp;</p> <p>#LI-MR1</p> <p>&nbsp;</p>