Product Specialist

Job Description

The Product Specalist is responsible for supporting the development of the product line (ultrasonic and eddy current sensors and related inspection solutions), the sales force and the customer base. The position holder actively participates in the development of the products, related solutions, and the creation of product development documents including pre-sales, post-sales and go-to-market tools. Under guidance of the Product Leader, and in collaboration with colleagues from other product lines, as well as R&D, the position holder will be responsible for developing new NDT inspection solutions by performing application tests and developing application-specific inspection methods. The position holder also contributes to the continuous improvement, support and sustainment of the product line(s) for which he is responsible.

Job Duties

• Develop the marketing strategy for new service offers, create service offer part numbers, and facilitate the creation of marketing collateral.
• Lead service planning projects which may include repair part inventory analysis, evaluating terms and conditions of service offers, and other projects as assigned.
• Effectively execute the agreed upon strategic business plan, increasing close rate and achieving quotas by making calls to customers eligible for service offerings to discuss needs, options available, and clearly link benefits of service and value proposition to ensure that customers receive maximum product uptime.
• Effectively execute the complete service sales process: pre-call plan, opportunity tracking, call customer, prepare and present quotations, overcome objections, negotiate agreements, verify purchase order accuracy, close sale, follow ups, complete all required paperwork, and any other required activities.
• Support after system sale and with system sale opportunities, as needed.
• Understand and utilize guidelines to negotiate detailed agreement terms and conditions with customer.
• Serve as the liaison to communicate with the Legal Dept.  for review and modifications when required, then back to customer or through sales personnel.
• Utilize and suggest improvements in tools used to achieve sales objectives in alignment with corporate branding guidelines.
• Tools may include but are not limited to promotions, web based platforms, direct customer contact, brochures, flyers. Explore implementation of “self-service” option for customers wishing to purchase service products online/without direct interaction.
• Collaborate, build relationships, and align with other departments and external resources as needed to execute, close sales, and achieve quotas.
• Gather and convey any information to supervisor on new service-related activities such as pricing, competitive activity, funding and any data that may impacting service.
• Perform other related duties as assigned.

Job Requirements

Education:

• Bachelor’s degree, preferably in Marketing, Communications, Business Administration, Sciences or relevant area of study.

Experience: 

• 2-4 years direct sales, inside sales, business development, or marketing experience preferred; customer service or other relevant experience will be considered.
• Project management training or experience.

Skills:

• Must have superior communication skills: verbal, written and listening.
• A high level of accuracy, attention to detail and follow through are critical.
• Negotiation skills, including the ability to balance company and customer needs, are essential.
• Must have a high degree of personal organization, self-reliance, initiative, and teamwork.
• Must work well under pressure to learn quickly, deliver high quality work by firm deadlines, and multitask in a dynamic, fast paced environment.
• The ability to perform required duties without close supervision is desired.

Pay Range: $89,000.00-$105,000.00 a year, depending on experience. 

**Many Evident positions are located at export-control-restricted work locations or require access to export-controlled information. To be considered for these positions, you must be a U.S. Persons. If hired, you must be able to provide valid proof of such status.

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