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CSA (Delivery Driver)

11/10/2025

As a Customer Service Agent (CSA), you will deliver customer orders to their homes and assist with picking and packing orders. You will navigate local neighborhoods safely while ensuring high standards in order preparation.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

No

About The Company
Coles Group is home to some of Australia’s iconic and most trusted brands and is one of the biggest employers with more than 115,000 team members in every state and territory. Our workforce is diverse including groceries and liquor retail operations, online, manufacturing, cleaning and trolley services, drivers, supply chain, and commercial and corporate services. Our vision is to become the most trusted retailer in Australia and grow long-term shareholder value. Our purpose is Helping Australians eat and live better every day. Our priority is to provide leading food, drink, and home solutions that are delicious, sustainable, and healthy for our customers every day, both in-store and online. At Coles Group you’ll belong to an inclusive culture that’s as diverse as the communities we’re a trusted part of. You’ll also get to see the impacts of your work in those communities. We’re a team that grows together, and we always make sure we’re doing the best for Australians – now and into the future. Your ideas, your enthusiasm, and your passion – we’re looking for people like you to join the team, sustainably feed Australians, and help them eat and live better every day.
About the Role

It takes the connection of team members in many different roles to run more than 800 supermarkets across Australia. Whether you’re in-store or delivering to a customers’ door, life in-front or behind the shelves is fast, and it’s fun. Joining Coles Supermarkets means you’ll belong in a team of diverse personalities, cultures, backgrounds and beliefs, just like the local communities we serve. Each day brings a variety of valuable first-hand experiences and with the formal training we give you, you’ll gain skills that set you up for an ongoing career at Coles Group and beyond.

<h3>About the role</h3>

​As a Customer Service Agent (CSA) you will get behind the wheel of our iconic Coles vans and help deliver customer orders to our customers homes. For this role you’ll safely navigate your local neighbourhoods to deliver customers shopping to their homes during the day or night. You’ll also help with picking and packing orders to the highest standard, ready for delivery.

 

About you and your skills

 

  • A commitment to providing great customer experiences by working with enthusiasm, energy and pace
  • An Unrestricted Australian Drivers Licence and a safe driving record (you’ll need to consent to undergo both a police history check and driving history check)
  • The confidence to safely drive and navigate through busy streets, suburban roads and/or regional areas
  • To be active – as well as driving, you’ll be on your feet, lifting and carrying groceries from the van to your delivery points (there could be stairs!)
  • Availability to work flexible hours across our store trading days, including early mornings, evenings and weekends (generally shifts run from 5am-1pm and 1pm-11pm

 

Take your next step into something bigger, apply now

 

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is our investment and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work, additional leave and parental leave entitlements.​

 

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

 

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

 

Job ID: 171617

 

Employment Type: Part time

Key Skills
Customer ExperienceSafe DrivingNavigationPhysical FitnessFlexibilityTeamwork
Categories
TransportationCustomer Service & SupportRetailLogistics
Benefits
DiscountsFlexible WorkAdditional LeaveParental Leave Entitlements
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