2-5

CUSTOMER EXPERIENCE ANALYST III

11/10/2025

Monitor and analyze performance indicators and operational metrics. Manage SLAs and ensure compliance with service level agreements.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

Portuguese

Visa Sponsorship

About The Company

Inter (NASDAQ: INTR) is a pioneering financial super app transforming how over 36 million consumers across the Americas manage their finances and lifestyles. Our ecosystem seamlessly integrates digital wallets, investments, mortgages, credit, insurance, cross-border solutions, and a dynamic marketplace with shopping discounts, cashback rewards, and global event access. With a foundation built on enhancing everyday community life, we are proud to be home to the iconic Inter&Co Stadium and support initiatives that create meaningful impact. Our commitment extends to Orlando City (MLS), Orlando Pride (NWSL), The Underline—a transformative 10-mile linear park reshaping urban mobility in Miami—and Brightline trains, improving regional connectivity. By integrating financial innovation with community investment, we help businesses grow and enhance daily experiences across America. At Inter, our team of innovators is dedicated to shaping the future of financial services, delivering seamless solutions that connect people, businesses, and communities. INTER & CO PAYMENTS, INC., doing business as inter&co (“Inter&Co”), is a financial technology company, a registered money services business (MSB) and a licensed money transmitter. State Licensing: Massachusetts Foreign Transmittal Agency (License #FT114374-100). Rhode Island Currency Transmitter (License # 20203960CT). The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Inter & Co Payments, Inc. (NMLS #907330) at: 100 S. Charles Street, Tower 1, Suite 5300, Baltimore, MD 21201 Inter&Co's license status information can be viewed on the NMLS Consumer Access website at https://nmlsconsumeraccess.org

About the Role

<div class="content-intro"><p><strong>Vem ser Inter com a gente!!! </strong></p> <p>Aqui no Inter, a gente acredita que o futuro começa todos os dias, na tecnologia que você cria, nas conexões que você desenvolve e nas ideias que você compartilha. Somos um Super App com soluções completas de banco digital, investimentos, crédito, seguros, marketplace e outros serviços do dia a dia. Mas também somos muito mais: um supertime em constante evolução. </p> <p>Nesse ritmo é que novas oportunidades se abrem. Chegou a sua vez de conhecer esse jeito inteligente de investir na carreira. Vem ser #sanguelaranja!</p> <p id="tw-target-text" class="tw-data-text tw-text-large tw-ta" data-placeholder="Tradução"><strong><span class="Y2IQFc" lang="en">Join us in Inter&Co!!! </span></strong></p> <p class="tw-data-text tw-text-large tw-ta" data-placeholder="Tradução">Here at Inter, we believe that the future begins every day, in the technology you create, in the contacts you develop and in the ideas you share. We are a Super App with across-the-board digital banking solutions, investments, credit, insurance, a marketplace and other day-to-day services. But we are also much more: a constantly evolving super team.</p> <p class="tw-data-text tw-text-large tw-ta" data-placeholder="Tradução">This pace gives rise to new opportunities. It’s your turn to get to know this intelligent way to invest in your career. Come and join us. <br>#sanguelaranja!</p></div><div class="p-rich_text_section">O que vai fazer?</div> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">Monitorar, analisar e garantir os indicadores de performance (KPIs) e métricas operacionais</li> <li data-stringify-indent="0" data-stringify-border="0">Gerenciar SLAs e garantir o cumprimento de acordos de nível de serviço</li> <li data-stringify-indent="0" data-stringify-border="0">Identificar gargalos e imputs de processos para o time de melhoria continua</li> <li data-stringify-indent="0" data-stringify-border="0">Realizar análise de produtividade e qualidade das operações</li> <li data-stringify-indent="0" data-stringify-border="0">Desenvolver e implementar planos de ação corretivos</li> <li data-stringify-indent="0" data-stringify-border="0">Atuar como ponto focal time CX com a parceira</li> <li data-stringify-indent="0" data-stringify-border="0">Gerenciar escalas e resolução de problemas críticos</li> <li data-stringify-indent="0" data-stringify-border="0">Elaborar relatórios gerenciais e reports para gestão</li> </ul> <div class="p-rich_text_section">O que buscamos?</div> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">Graduação em Administração, Economia, Direito, Contabilidade ou áreas correlatas</li> <li data-stringify-indent="0" data-stringify-border="0">Experiência comprovada em gestão de BPO</li> <li data-stringify-indent="0" data-stringify-border="0">Domínio Ferramentas Analíticas:Excel e ferramentas de análise de dados</li> <li data-stringify-indent="0" data-stringify-border="0">Desejável de Processos: Metodologias de mapeamento e otimização</li> <li data-stringify-indent="0" data-stringify-border="0">Pensamento analítico: Habilidade para analisar dados e identificar padrões</li> <li data-stringify-indent="0" data-stringify-border="0">Orientação para resultados: Foco no cumprimento de metas e objetivos</li> <li data-stringify-indent="0" data-stringify-border="0">Comunicação assertiva para interface áreas internas e parceiro</li> <li data-stringify-indent="0" data-stringify-border="0">Gestão de prazo e trabalho sob pressão</li> <li data-stringify-indent="0" data-stringify-border="0">Visão sistêmica dos impactos regulatórios</li> </ul> <div class="c-message_kit__blocks c-message_kit__blocks--rich_text"> <div class="c-message__message_blocks c-message__message_blocks--rich_text" data-qa="message-text"> <div class="p-block_kit_renderer" data-qa="block-kit-renderer"> <div class="p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first"> <div class="p-rich_text_block"> <div class="p-rich_text_section"><strong data-stringify-type="bold">O que oferecemos?</strong></div> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">Vale Alimentação/Vale Refeição</li> <li data-stringify-indent="0" data-stringify-border="0">Plano de saúde e odontológico</li> <li data-stringify-indent="0" data-stringify-border="0">Seguro de vida</li> <li data-stringify-indent="0" data-stringify-border="0">Vale Transporte</li> <li data-stringify-indent="0" data-stringify-border="0">Duo Gourmet,</li> <li data-stringify-indent="0" data-stringify-border="0">Wellhub</li> <li data-stringify-indent="0" data-stringify-border="0">....e muito mais!</li> </ul> </div> </div> </div> </div> </div><div class="content-conclusion"><p><strong>#VemproInter!!!</strong></p> <p>Aqui no Inter, o futuro não é um lugar distante. É com faísca, foco, fazer junto e feedback que a gente transforma o comum em inovação. Se você busca propósito, evolução e impacto real, vem pra um lugar onde talento anda lado a lado com crescimento e carreira e futuro rodam no mesmo sistema, no mesmo time.</p> <p>Vem ser Inter!</p> <p>Um jeito inteligente de investir na sua carreira.</p> <p id="tw-target-text" class="tw-data-text tw-text-large tw-ta" data-placeholder="Tradução"><strong><span class="Y2IQFc" lang="en">#ComeToInter!!</span></strong></p> <p class="tw-data-text tw-text-large tw-ta" data-placeholder="Tradução">Here at Inter, we don’t see the future as a far-off place. Using spark, focus, teamwork and feedback we transform the ordinary into innovation. If you’re in search of purpose, advancement and to make a real impact, come to a place where talent goes hand in hand with growth, and career and the future run on the same system and on the same team.</p> <p class="tw-data-text tw-text-large tw-ta" data-placeholder="Tradução">Come and be Inter!</p> <p class="tw-data-text tw-text-large tw-ta" data-placeholder="Tradução">An intelligent way to invest in your career.</p></div>

Key Skills

Performance IndicatorsSLA ManagementProcess ImprovementProductivity AnalysisQuality AnalysisAction PlansCommunicationAnalytical ThinkingData AnalysisDeadline ManagementRegulatory Impact Awareness