Mail Center Manager - Salt Lake City, Utah

11/10/2025

The Mail Center Manager will receive mail, scan it into software, and manage customer inquiries both in person and over the phone. Responsibilities also include maintaining inventory of mail and office supplies and ensuring high levels of customer service.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

iPostal1 is the leading digital mailbox service offering customers a real street address in any of our more than 4,000 mailbox locations internationally for receipt of their postal mail, packages and more. Plans start at $9.99/month at most locations. Customers can view and manage their mail anytime from anywhere online of with our app. Additionally, small business customers can add phone forwarding, voicemail, and fax to any iPostal1 street address to create a virtual office and expand their company's presence into new locations.

About the Role

We are looking for a professional, upbeat Mail Center Manager to work in our  Salt Lake City, Utah office. There will be a two-week paid training, one week in Salt Lake City and one week will be conducted at our headquarters in Montebello, NY.<div> </div><div>This position is NOT remote and requires you to work in the office, Monday - Friday 9:00 - 5:00pm.</div><div> </div>To excel in this role, you should be comfortable working independently, speaking with clients on the phone and in person, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!Responsibilities will include, but are not limited to the following:<ul><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 7.5pt; background: white;">Receive mail, scan into software and file appropriately</li><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 7.5pt; background: white;">Upon customer direction, discard, shred, open & scan contents of mail and / or forward to an alternate location</li><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 7.5pt; background: white;">Answer inbound calls and in person inquiries from customers in a prompt and professional manner</li><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 7.5pt; background: white;">Assist customers in person to retrieve their mail in a courteous fashion</li><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 7.5pt; background: white;">Ascertain level of assistance needed to resolve inquiry and escalate when appropriate</li><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 7.5pt; background: white;">Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients</li><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 7.5pt; background: white;">Ensure the highest level of customer service</li><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 7.5pt; background: white;">Keep inventory of mail and office supplies and keep the corporate office informed when supplies need to be reordered</li><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 7.5pt; background: white;">Perform other customer service responsibilities to assist the corporate office during busy times</li></ul>Requirements:<ul><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 7.5pt; background: white;">Ability to work independently and handle confidential mail with absolute discretion</li><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 7.5pt; background: white;">Results oriented</li><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 7.5pt; background: white;">Strong work ethic</li><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 7.5pt; background: white;">Organization skills are a must</li><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 7.5pt; background: white;">Excellent verbal and written communication skills</li><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 7.5pt; background: white;">Previous experience in an office coordinator role with an emphasis in customer service</li></ul> To learn more about this dynamic organization please visit us at www.ipostal1.com.iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.

Key Skills

Customer ServiceOrganization SkillsCommunication SkillsIndependent WorkAttention to DetailProblem SolvingTeamworkConfidentialityTime ManagementPositive Attitude