VP - Customer DRA

11/12/2025

The VP - Customer DRA will lead model development and deployment, ensuring alignment with business goals and user needs. They will also facilitate team engagement and drive continuous improvement in product performance.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

About The Company

Opening up a world of opportunity for our customers, investors, ourselves and the planet. We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers. HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges. To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs

About the Role

Some careers have more impact than others.If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.We are currently seeking an experienced professional to join our team in the role of VP - Customer DRABusiness: Risk & Compliance Principal responsibilities<ul><li>Model Lead: As a model Lead, you are expected to develop a clear, compelling vision of the model and development- deployment pipeline that aligns with business goals and user needs, executing it effectively to ensure it meets the approved minimum performance criteria and articulate outcome to stakeholders and the team.</li><li>Facilitate Team member engagement: Engage with the team members to drive program objectives cohesively and collaboratively as a team. You would need to communicate technical outcomes in a business friendly manner to senior stakeholders and ensure their requirements are understood correctly, prioritized appropriately, and outcomes are interpreted in right manner to ensure its alignment with strategic goals.</li><li>Deliver as per Product Roadmap: Clear and comprehensive understanding of product roadmap for your pod, prioritized features and initiatives based on business value and market trends. Help the POD members deliver accurately as per prioritized product features using the Value Stream model, ensuring optimal value delivery through each iteration.</li><li>Code optimization: Adhere to lead Data Science responsibilities within an Agile Scrum framework, ensuring correct and optimized code writing by the POD members, drive transparency, collaboration amongst all other colleagues within and across PODs (Analytics, Product, IT and Transformation), and a focus on continuous improvement.</li><li>Complete Model Documentation and drive Model Approval: As a Senior Data Scientist in the POD, ensure all model documents are updated maintaining right standard. Present model in all relevant forums to get it approved before deployment. Participate and defend the model in internal/ external review forums (i.e. Independent Model Review [IMR], Audit, Skilled Person Review etc.). Help support follow-up analysis to close outstanding findings.</li><li>Release Management: Support model development as per strategic development/ deployment framework of DRA to keep the solution optimized, enriched and future ready.</li><li>Continuous Improvement: Drive a culture of continuous improvement, fostering innovation and experimentation to optimize product performance and customer satisfaction.</li><li>Stay ahead of the curve: Continuously learn and adapt to emerging trends and technologies, proactively seeking opportunities to improve the model.</li><li>Contribute as a thought leader in the overall Customer Monitoring sub value stream to develop the next level of solutions </li></ul>Qualifications<ul><li>Strong experience in data science or related roles, with a focus on Machine Learning. Strong understanding of Statistical concepts and their application in ML algorithms.</li><li>Hands on knowledge of Machine Learning concepts and development codes.</li><li>Experience with Google Cloud platform and cloud-based technologies. (preferred) Excellent communication, leadership, and collaboration skills.</li><li>Proven ability to develop subject matter expertise quickly and ability to convert complex analysis outcome into a non-technical, business friendly presentation.</li><li>Working experience on Jira and confluence. Proven track record of delivering/ deploying complex ML model in a fast-paced, dynamic environment.</li></ul>You’ll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. ***Issued By HSBC Electronic Data Processing (India) Private LTD***

Key Skills

Data ScienceMachine LearningStatistical ConceptsGoogle Cloud PlatformCommunicationLeadershipCollaborationJiraConfluenceModel DocumentationRelease ManagementContinuous ImprovementInnovationAgile ScrumProduct RoadmapComplex Analysis