Customer Service Representative - HVAC

Description

Join the Team at Accurate Heating, Cooling & Plumbing: Our mission is simple: “To be the Trusted Comfort Advisor for every Homeowner and Business in Ohio.” We don’t just offer jobs—we build careers. If you're passionate about the trade, driven to grow, and ready to be part of a team that values excellence and ethics,  Accurate is the place for you!  

Requirements

The Customer Service Representative is responsible for providing exceptional service to customers by answering calls, scheduling appointments, dispatching technicians, and assisting with customer inquiries. This role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment. Prior experience in the HVAC or plumbing industry is strongly preferred. 

Key Responsibilities

• Answer inbound customer calls and respond to emails in a professional, courteous manner. 
• Schedule service appointments, dispatch technicians, and coordinate daily schedules.
• Provide accurate information about services, pricing, and company policies.
• Follow up with customers to confirm appointments, collect feedback, and ensure satisfaction.
• Maintain detailed records of customer interactions using [CRM or dispatch software, e.g., ServiceTitan, Housecall Pro, or similar].
• Communicate effectively with technicians, office staff, and management to ensure smooth operations.
• Handle billing inquiries, process payments, and assist with estimates as needed.
• Resolve customer concerns quickly and efficiently, escalating issues to management when appropriate.
• Contribute to a positive team environment focused on excellent service and continuous improvement. 

Qualifications & Skills

• 2+ years of customer service experience (HVAC, plumbing, or related home service industry preferred).
• Strong phone, verbal, and written communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook) and dispatch or CRM software.
• Excellent organizational and multitasking abilities.
• Professional, courteous, and empathetic demeanor.
• Ability to handle high call volume and work under pressure.
• High school diploma or equivalent required; additional business or customer service training a plus. 

Compensation & Benefits

• Competitive pay (based on experience and certifications) 
• Health, dental, and vision insurance 
• Paid holidays and vacation
• 401(k) retirement plan
• Ongoing training and career growth opportunities 
• 125 Plan 
• PTO Per Company Policy
• Six paid holidays
• Health, Dental, Vision, STD, Life Insurance  

*** Locations:  Chillicothe and Columbus 

*EQUAL OPPORTUNITY EMPLOYER We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.