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Retail Sales Associate

11/13/2025

The Retail Sales Associate is responsible for providing excellent customer service, resolving inquiries, and building relationships with customers to meet sales goals. They will also assist with store operations, including cash handling and maintaining store appearance.

Working Hours

40 hours/week

Company Size

501-1,000 employees

Language

English

Visa Sponsorship

No

About The Company
Wild Bill's Tobacco, formerly known as Smokers Outlet, is the 2nd largest tobacco retailer in the country. The first store opened in 1994 and the company slowly expanded to more than 200 locations. At Wild Bill’s, we specialize in providing the best quality tobacco products at competitive prices all under one roof for the convenience of our customers. Our stores are equipped with the largest well humidified walk in humidors containing fine cigars from across the world. Many of our locations have a lounge area where customers can relax and enjoy a fine cigar with friends. All staff members are trained and equipped with the necessary knowledge and tools to assist the customer and provide exceptional service.
About the Role

Description

Are you looking for a fun and relaxed environment? Do you want a career that will keep you motivated and excited to be at work? If you answered yes to these questions, Wild Bill’s Tobacco is the right place for you to apply! With over 200 locations and over 900 employees, Wild Bill's Tobacco strongly believes in promoting from within. As the 2nd largest tobacco and vape chain in the nation, Wild Bill's wants to offer you a career, not a job.


Responsibilities:

  • Provide excellent customer service to customers visiting the store, including greeting, answering phones, and assessing their needs in a positive manner. 
  • Answers questions and resolves customer inquiries and concerns.
  • Create relationships with customers in order to suggest products.
  • Meet or exceed sales goals.
  • Participate in opportunities to gain product knowledge in order to be the expert.
  • Participate in marketing efforts to solicit new business by promoting the brand inside and outside the store/retail location.
  • Assist with all functions within a retail store in compliance with company policies and procedures.
  • Ensure a clean, well-stocked store for customers. 
  • Follow all Company policies and procedures.
  • Ability to travel within a 15-mile radius from home store for shift coverage.
  • Work with store management in opening, closing, and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.
  • Complete accurate paperwork and transactions according to company policies and procedures.
  • Ensure maintenance of store appearance, back room, restrooms, and individual work area. 
  • Build customers’ confidence by making their experience comfortable and simple while meeting their needs.
  • Assist in other tasks, duties, or projects as assigned by management.
  • Open and close the store.
  • Must be able to work shifts ranging from 4 to 12 hours standing on the sales floor.


Requirements

Qualifications:

  • Completion of high school or equivalent
  • Must be at least 21 years old
  • Experience in retail environments and customer service
  • Ability to lift up to 50 lbs.
  • Professional, energetic and positive attitude.
  • Excellent written and verbal/interpersonal communications skills.
  • Flexible scheduling availability.

Benefits:

  • Health, Dental, Vision and Life Insurance (Full Time Only after 60 days of employment)
  • Flexible work schedule
  • Discounts on store products
  • Development and Growth Opportunities
  • Merit increases for full-time employees bi-annually
  • Spiffs (commission)
  • Recognition program


Key Skills
Customer ServiceSalesProduct KnowledgeCash HandlingInventory ManagementCommunicationRelationship BuildingProblem SolvingTeamworkFlexibilityTime ManagementAttention to DetailStore MaintenanceMarketingPositive AttitudeProfessionalism
Categories
RetailSalesCustomer Service & Support
Benefits
Health InsuranceDental InsuranceVision InsuranceLife InsuranceFlexible Work ScheduleDiscounts on Store ProductsDevelopment and Growth OpportunitiesMerit IncreasesSpiffsRecognition Program
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