Senior Product Manager, Acuity Scheduling, Messaging & CRM

<p>At Squarespace, we empower product teams to solve meaningful customer and business problems. We’re looking for a Senior Product Manager to lead Acuity Messaging &amp; CRM, the team responsible for the communication tools and infrastructure that help appointment-based businesses stay connected with their clients across the scheduling journey.</p> <p>For service businesses, strong client relationships drive retention, growth, and operational efficiency. Messages like confirmations, reminders, reschedules, and follow-ups reduce no-shows, set expectations, and reinforce trust. By owning the systems that power these communications at scale, you’ll help our customers run more reliable businesses while delivering clear, timely experiences to their clients.</p> <p>In this role, you’ll own Acuity’s Messaging &amp; CRM products across email and SMS, including reminders, notifications, and lifecycle messaging. You’ll also steward the underlying platform that ensures these messages are delivered reliably, securely, and cost-effectively. This role sits at the intersection of platform ownership and B2B2C product design: building intuitive tools for businesses while ensuring their clients receive communication that strengthens the customer relationship.</p> <p>This is a hybrid role, requiring 1–3 days a week in our Aveiro, Portugal office, but the schedule is negotiable for the right candidate.</p> <h2>What You'll Do</h2> <ul> <li><strong>Define and execute a strategic, monetizable roadmap</strong> for Acuity’s client messaging products across email and SMS</li> <li><strong>Partner with engineering</strong> to deliver a scalable, compliant, and resilient messaging platform</li> <li><strong>Own relationships with external integration partners</strong> to restructure and optimize current integrations while evaluating new functionality to expand Acuity’s messaging capabilities</li> <li><strong>Collaborate with cross-org Squarespace stakeholders</strong> to align on a unified CRM strategy while supporting Acuity’s specific client and entity needs</li> <li><strong>Build intuitive tools</strong> that let businesses easily create, customize, and automate communications</li> <li><strong>Monitor system health, reliability, abuse risks, and cost efficiency</strong>, driving improvements that protect customer trust</li> <li><strong>Use data, experimentation, and user research </strong>to measure impact and inform prioritization</li> </ul> <h2>Who We're Looking For</h2> <ul> <li>7–8+ years of product management experience, ideally in messaging platforms, communications infrastructure, or lifecycle automation</li> <li>Experience working with external providers such as Twilio, SendGrid, or similar communication platforms</li> <li>Strong technical fluency, comfortable partnering on API-driven systems and service-oriented architectures</li> <li>Proven experience owning partner relationships and driving roadmap alignment, integration improvements, or adoption of new platform capabilities</li> <li>Clear communicator who can translate technical complexity into intuitive product experiences</li> <li>Customer-obsessed, with a track record of shipping meaningful, high-impact products</li> </ul> <h2>Nice to Have</h2> <ul> <li>Previous exposure to scheduling, SaaS, or SMB productivity tools.</li> </ul> <h2>Benefits &amp; Perks</h2> <div class="has-nudge" data-nudge-id="76fc8bbc-6d8d-47d3-9f32-92b70d29af29"> <ul> <li>Health insurance with 100% covered premiums for you, your spouse or partner, and dependent children, including medical, dental, and vision</li> <li>Life and Disability Insurance</li> <li>Pension benefits with employer match</li> <li>Fertility and adoption benefits</li> <li>Headspace mindfulness app subscription</li> <li>Global Employee Assistance Program</li> <li>Statutory paid time off and all statutory leaves, as required</li> <li>Meal Allowance and Flex Benefits Account</li> <li>Employee donation match to community organisations</li> <li>In the easily accessible city centre of Aveiro</li> <li>7 Global Employee Resource Groups (ERGs)</li> </ul> </div> <h2>About Squarespace</h2> <p>Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,700 is headquartered in New York City, with offices in Dublin, Ireland, and Aveiro, Portugal. For more information about our company, visit <a href="https://www.squarespace.com/about/careers">https://www.squarespace.com/about/careers</a>.</p> <h2>Our Commitment</h2> <p>Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace</p><div class="content-conclusion"><p style="text-align: center;"><strong>Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process.</strong></p> <p style="text-align: center;">&nbsp;</p> <p style="text-align: center;"><strong>Squarespace will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge.</strong></p></div>