Member Service Representative

Member Service Representative plays a critical role in delivering exceptional service to members by addressing their financial needs and inquiries with professionalism and accuracy. This position is responsible for facilitating a wide range of banking transactions while ensuring compliance with financial regulations and internal policies. The representative acts as a trusted professional, promoting credit union products and services that align with members' goals, thereby contributing to the growth and retention of the member base. Through effective communication and relationship-building skills, the role fosters long-term member satisfaction and loyalty. Ultimately, the Member Service Representative ensures a seamless and positive credit union experience that supports the institution’s reputation and operational success.

Minimum Qualifications:

• High school diploma or equivalent required; associate degree or higher preferred.
• Demonstrated written and verbal communication.
• Demonstrated typing and computer usage.

Preferred Qualifications:

• Familiarity with a broad range of banking products and services.
• Previous experience in branch banking or financial services environment.
• Demonstrated experience in cash handling and retail banking operations.
• Knowledge of banking regulations, including the Bank Secrecy Act and other compliance requirements.
• Strong selling abilities with a proven track record of promoting financial products.
• Excellent interpersonal and communication skills to effectively establish relationships with members.
• Certification or training related to financial regulations or compliance.
• Experience using banking software and customer relationship management (CRM) tools.

Responsibilities:

• Provide prompt, courteous, and accurate service to members by processing deposits, withdrawals, loan payments, and other financial transactions.
• Ensure compliance with all applicable credit union regulations, including the Bank Secrecy Act and other financial regulatory requirements.
• Identify and promote appropriate credit union products and services to meet members’ financial needs and goals.
• Maintain accurate cash handling procedures and balance cash drawers at the beginning and end of each shift.
• Establish and nurture strong relationships with members to enhance their credit union experience and encourage continued engagement with the institution.

Minimum Physical Requirements:    

• Sitting for prolonged periods at a desk working on a computer.
• Standing for prolonged periods of time in a stationary position.
• Walking on occasion for up to 2 hours per day.
• Reaching, bending, twisting, turning frequently.
• Lifting, pulling, pushing, and carrying up to 30 pounds on occasion.
• We'll make reasonable accommodations for qualified applicants and employees with disabilities.

Skills:

These skills are utilized daily to ensure that all member transactions are handled accurately and in compliance with financial regulations, safeguarding both the institution and its members. Listening abilities are essential for identifying member needs and recommending appropriate banking products, which supports business growth. Accurate cash handling experience is critical for maintaining trust and operational integrity during financial transactions. Knowledge of banking regulations, including the Bank Secrecy Act, guides the representative in adhering to legal requirements and internal policies. Establishing relationships with members leverages strong communication and interpersonal skills to build loyalty and enhance the overall member experience.

Benefits and Pay:

The expected pay for a Member Service Representative I at the Main Branch is $23.10 per hour.

This range reflects the compensation we reasonably expect to offer for this role based on typical qualifications and market data. Offered pay may vary depending on the candidate’s experience, skills, and other relevant factors.

We cover 100% of employees’ single medical, drug, vision, and dental monthly health insurance premiums. Employees also love receiving paid volunteer time, our pay it forward program, and matching their charitable donations up to $250 per year per employee. Tuition assistance for higher education is another special way we invest in our workforce. Benefits include, Paid Time Off and 11 Paid Holidays, 401(k) and 3% Employer Contribution, Health insurance, Paid time off, Vision insurance, Dental insurance, Prescription drug insurance, Tuition reimbursement, Life insurance, Flexible spending account, Disability insurance, Opportunities for advancement, Employee assistance program, Referral program, Retirement plan, Employee discount, Paid training, Professional development assistance, AD&D insurance, Volunteer time off, Credit union membership, Paid orientation, and more.

About Company:

HawaiiUSA Federal Credit Union is a local, not-for-profit, federally insured financial cooperative, owned and operated by our members since 1936.

We are dedicated to helping members achieve their financial goals and our employees reach their career aspirations. 

We are committed to our community by extending ourselves through our time, efforts and resources.  Our motto, Life Matters, means celebrating life’s experiences and creating fulfilling work opportunities, not just jobs.