FREELANCE Production Supervisor (m/w/d)

11/14/2025

The Production Supervisor will oversee Proximity Support and Service Desk teams across multiple countries, focusing on resource planning and day-to-day production management. This role also involves coaching technicians and driving continuous improvement within the teams.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

Since 2012, we have been helping our clients in Business Development and achieving their goals in a market undergoing deep contraction and change. In line with corporate objectives, since 2020, we have finalized the acquisition by the French company Helpline, a European leader in IT support, User Experience, and digital transformation, in our shared path of geographical expansion, and we have become part of the international group under the everience brand. As part of the group, which employs over 5,000 people, we offer three main areas of business in Italy: Helpdesk Support Managed Services: Ongoing support from technicians, system administrators, and network experts for the client infrastructure in corporate and enterprise environments, aimed at reducing costs through digitalization and the implementation of nearshore multilingual solutions (300 agents in Timisoara, Romania). Break Fix Support and Technical Dispatch in Italy and Abroad: Through our technicians, partners, and suppliers, we support our clients in their global expansion projects, following them in different locations. We handle IMAC activities and distributed technological projects: we offer service management based on the ITIL framework across the entire process, 12 hours a day, 7 days a week. Technology Consulting: Thanks to our background and corporate experience, we provide SMEs with proven solutions, allowing them to focus valuable energy on revenue generation and cost reduction. We design and implement customized IT solutions while respecting client requests and objectives. For a no-obligation quote, we offer a free benchmark on the status of your technological services. Digitalizing your processes is a matter of how, not if. As soon as possible, not when. Why not be supported by experts?

About the Role

Company Description

Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.

We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics.

Everience operates in the Benelux and internationally and has 16 sites in Europe.

The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting...

Job Description

About the Role

We are looking for an experienced Production Supervisor, working directly under the Delivery Manager based in France, and located on the client site in Porto to provide on-site operational support. In this role, you will oversee Proximity Support and Service Desk teams operating across multiple countries. You will play a critical part in resource planning, day-to-day production management, skills development, and driving continuous improvement across international L1/L2 technical teams.

🎯 Responsibilities

Proximity Support Team Supervision (International + France)

Planning and steering of resources in Portugal and abroad
Backlog monitoring, animation, and prioritization
Coaching and skills development of L1/L2 technicians, including:

Scorecard follow-up
Ticket picking analysis
Dual interventions monitoring
Individual and group coaching
Preparation and facilitation of Technical Committees
Inventory monitoring, verification, and optimization

Service Desk Team Supervision (Backup role during ramp-up phase)

Resource planning
Backlog management and daily animation
Preparation and facilitation of Technical Committees
Skills development for technicians:

Scorecard
Picking
Double listening sessions
Coaching

Qualifications

🧩 Candidate Profile

Proven experience in production supervision and technical team coordination (L1/L2)
Fluent in Portuguese and English (spoken & written)
Strong ability to manage multicultural, geographically distributed teams
Excellent communication, prioritization, and crisis-management skills
Analytical mindset, attention to detail, and operational leadership
Background in IT, Proximity Support, or Service Desk environments is a strong advantage

Additional Information

Location: Porto, Portugal
Freelance

All our positions are open to people with disabilities

Key Skills

Production SupervisionTechnical Team CoordinationFluent in PortugueseFluent in EnglishMulticultural Team ManagementCommunication SkillsCrisis ManagementAnalytical MindsetAttention to DetailOperational LeadershipIT BackgroundProximity SupportService Desk ExperienceCoachingResource PlanningBacklog Management