Onsite PC Technician (m/w/d) first and second level support

11/14/2025

Assist clients with first and second level support on workstations and mobile devices. Provide support for hardware and software incidents and ensure excellent customer service.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

Since 2012, we have been helping our clients in Business Development and achieving their goals in a market undergoing deep contraction and change. In line with corporate objectives, since 2020, we have finalized the acquisition by the French company Helpline, a European leader in IT support, User Experience, and digital transformation, in our shared path of geographical expansion, and we have become part of the international group under the everience brand. As part of the group, which employs over 5,000 people, we offer three main areas of business in Italy: Helpdesk Support Managed Services: Ongoing support from technicians, system administrators, and network experts for the client infrastructure in corporate and enterprise environments, aimed at reducing costs through digitalization and the implementation of nearshore multilingual solutions (300 agents in Timisoara, Romania). Break Fix Support and Technical Dispatch in Italy and Abroad: Through our technicians, partners, and suppliers, we support our clients in their global expansion projects, following them in different locations. We handle IMAC activities and distributed technological projects: we offer service management based on the ITIL framework across the entire process, 12 hours a day, 7 days a week. Technology Consulting: Thanks to our background and corporate experience, we provide SMEs with proven solutions, allowing them to focus valuable energy on revenue generation and cost reduction. We design and implement customized IT solutions while respecting client requests and objectives. For a no-obligation quote, we offer a free benchmark on the status of your technological services. Digitalizing your processes is a matter of how, not if. As soon as possible, not when. Why not be supported by experts?

About the Role

Company Description

Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.

We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics.

Everience operates in the Benelux and internationally and has 16 sites in Europe.

The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting...

Job Description

Responsabilities

Assist the client with first and second level support on workstations, mobility devices and
infrastructures (installations, replacement, change, relocation, removal)
Provide support for computer systems in case of hardware and software incidents
Provide support for mobile devices (iPad, iPhone,) in case of software incidents
Provide support of inventory units (monitors, local printers, local scanners, and notebook
docking stations) as well as support for local network printer systems
Receive materials and spare parts, inventory, prepare for installation, install, and ensure
feedback to customers
Always demonstrate excellent customer service

Qualifications

Soft Skills

Independent and confident in decision-making
Proactive, solution-oriented, and forward-thinking
Languages: Dutch (native), English (fluent)

Technical Skills

Windows & Microsoft 365
ServiceNow
Network Administration (CISCO): cable management, patching, troubleshooting
Experience in proximity support
Project experience (e.g. migration projects)

Additional Information

Location: Close to Rotterdam
Workload: 5 days per week / 8 hours per day on client site

All our positions are open to people with disabilities

Key Skills

WindowsMicrosoft 365ServiceNowNetwork AdministrationCISCOCable ManagementPatchingTroubleshootingProximity SupportProject ExperienceCustomer Service