Manager, Player Services

JOB SUMMARY

: The Player Services Manager is responsible for direct supervision of the player services and count room operations in accordance with company Internal Control Policies and Procedures, Bank Securities Act, any state and federal regulations, and the company’s Responsible Gaming Plan. Assists with Marketing responsibilities when necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Hires, motivates, trains, coaches, mentors, and directs staff to ensure that Team Members receive leadership, guidance and resources to accomplish established objectives.
• Assists in establishing department standards, guidelines and objectives, and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of assigned areas.
• Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
• Maintains equipment per maintenance agreements.
• Verify timecards and PTO requests for payroll processing.
• Reviews activities in all reporting areas to gauge and improve staffing levels, working conditions and other matters which influence quality guest service and profitability.
• Reviews the work activities of subordinate Team Members to ensure that work is being performed within the standards established by management.
• Assists in management of regulatory and internal control procedure audits. Researches and documents any findings. Follows-up on corrective action and recommends policy as well as procedural changes to mitigate future deficiencies.
• Understands department objectives, standards, guidelines and budget to achieve effective supervision of department; adjusts daily schedule according to business levels.
• Monitors policies and procedures and issue internal control violations to ensure established guidelines comply with all internal and external regulatory directives and laws.

REQUIRED SKILLS AND ABILITIES

• Leadership and management skills, as well as excellent verbal and written communication skills.
• Perform the duties described in compliance with local laws and regulations.
• Proficiency in Microsoft Suite applications strongly preferred.
• Professional demeanor and ability to communicate well with the public.
• Have knowledge of the Property’s programs to address problem gaming.
• Report and document any acts of wrongdoing of which the Team Member may have knowledge.

EDUCATION AND EXPERIENCE

• High school diploma or GED required.
• 2+ years of related experience and/or training or equivalent combination of education and experience in high volume cash operations.
• A combination of education and experience may be considered.
• Must obtain and maintain valid Virginia Racing Commission License.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• The Team Member will be required to stand for extended periods of time.
• The Team Member must be able to work in an intense and fast paced environment where a high degree of concentration is necessary to perform job duties.
• The Team Member may also be required to lift, push, and pull up to 25lbs.
• The Team Member may be required to work nights, weekends, and holidays.
• The Team Member must be able to formulate and communicate ideas and to make independent decisions.
• The noise level in the work environment is moderate.

The Team Member may be exposed to smoke when on the floor of the gaming room