Customer Success Engineer

CHEQ is the Intelligence Standard for the Human-AI Era, trusted by over 15,000 customers worldwide to confidently engage, transact, and thrive in this new era of digital transformation.

Powered by award-winning cybersecurity technology, CHEQ offers the only integrated Traffic, Threat, and Identity Intelligence Engine, enabling companies to distinguish between legitimate users and bad actors - human, AI agent, or bot - and deliver granular, context-specific insights in real-time to marketing, commerce, and security platforms.

CHEQ is a global company with offices in Tel-Aviv, New York, London and Tokyo.

We are a fast-paced, technology-driven team where everyone's contribution impacts product success.

We are looking for a Technical Success Engineer to join our dynamic and fast-paced environment to work cross-functional teams to ensure our customers are technically successful from implementation through to craft technical solutions for our Enterprise customers.

You will be responsible for managing the process of bringing new customers into CHEQ and ensuring a smooth transition.

This includes establishing and maintaining effective relationships with new customers, ensuring they receive necessary information and resources, and ensuring that they are set up for success.

Responsibilities:

• Develop Connectors : Write, test, and deploy custom scripts and API connectors to integrate our platform with client tech stacks.
• Client Presentations: Lead technical presentations and demos for client stakeholders, clearly articulating how our solution fits into their architecture.
• CS Collaboration: Work closely with the Customer Success team to ensure client retention by translating business goals into technical reality.
• Solution Design: Architect workflows that solve specific client use cases, utilizing your knowledge of APIs and data flow.
• Advanced Troubleshooting: Investigate and resolve complex technical issues (using SQL and log analysis) before escalating to R&D.

Requirements

• Bachelor's degree in Computer Science, Engineering, or equivalent practical coding experience.
• 1-3 years of technical experience, preferably in a Solutions Engineering or Integration role.
• Proven coding proficiency in Python or JavaScript/Node.js. You must be comfortable writing scripts from scratch.
• Solid understanding of RESTful APIs: Experience building, consuming, and troubleshooting API integrations (authentication methods, JSON handling, pagination).
• Ability to write complex SQL queries for data analysis and troubleshooting.
• Ability to translate complex technical requirements into solution designs for non-technical stakeholders.
• Experience with Ad Tech (Google/FB Ads APIs), Cybersecurity tools, or iPaaS platforms (Zapier, Workato).
• Mandatory: Ability to work in our NY office twice a week.

The pay range for this position is $90,000 - $120,000 per year. The determination of what a specific employee in this job classification is paid depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location.

This information is provided per New York City’s salary disclosure law.