Full-time
5-10
IT Support Specialist
11/17/2025
Provide first and second-level technical support for employees and manage day-to-day global IT service desk operations. Troubleshoot and resolve client-side networking issues and support infrastructure projects.
Working Hours
40 hours/week
Company Size
201-500 employees
Language
English
Visa Sponsorship
No
About The Company
Insightec is a global healthcare company creating the next generation of patient care by realizing the therapeutic power of acoustic energy. The company's Exablate Neuro platform focuses sound waves, safely guided by MRI, to provide tremor treatment to patients with medication-refractory Essential Tremor and Parkinson's Disease. Research for future applications in the neuroscience space is underway in partnership with leading academic and medical institutions. Insightec is headquartered in Haifa, Israel, and Miami, Florida, with additional offices in Dallas, Shanghai, and Tokyo. Follow us on Facebook, LinkedIn and Twitter or visit www.insightec.com for more information.
About the Role
- Provide first and second-level technical support for employees
- Handle day-to-day global IT service desk operations, including hardware and software setup, account troubleshooting, and end-user support
- Manage the onboarding and offboarding process for employees, including IT equipment provisioning, SSO setup, and license assignment
- Administer user accounts, passwords, security policies, and backup systems
- Troubleshoot and resolve client-side networking and connectivity issues (e.g., VPN, video conferencing)
- Provide support for peripheral hardware including printers, docking stations, monitors, and external devices
- Support infrastructure projects and digital applications tickets - 1st tier support, and manage Windows-based endpoints
- Serve as the primary technical contact for shore-based office users
- Maintain accurate IT asset inventory and ensure up-to-date documentation
Requirements
- Minimum 5 years of experience in an enterprise IT Helpdesk environment.
- Strong hands-on experience with:
- Microsoft Windows 11 deployment and support
- Microsoft Windows 7, 10 support
- Office 365 suite, Exchange Online, SharePoint Online, Teams
- Microsoft Intune, Microsoft Entra ID (Azure AD), and Microsoft Azure
- Active Directory (users, computers, and GPO management)
- Proficiency in:
- Computer hardware setup and troubleshooting
- client-side networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi, and basic troubleshooting of switches, and firewalls
- PowerShell scripting for automation and troubleshooting
- Excellent communication skills in English and Hebrew
- Strong service orientation, self-motivation, and ability to work well in a team
- Strong organizational and documentation skills
- Fast learner, willing to expand knowledge in new IT technologies
Advantages:
- Maintain and support Palo Alto Networks firewalls (basic troubleshooting, connectivity, and user access).
- Experience using Freshservice
- Familiarity with Admin By Request or similar PAM tools
- Knowledge of or interest in IT automation and AI tools
- Experience with Linux (basic troubleshooting)
Key Skills
Microsoft Windows 11 DeploymentMicrosoft Windows 7 SupportMicrosoft Windows 10 SupportOffice 365 SuiteExchange OnlineSharePoint OnlineTeamsMicrosoft IntuneMicrosoft Entra IDActive DirectoryComputer Hardware SetupClient-Side NetworkingPowerShell ScriptingExcellent Communication SkillsStrong Service OrientationOrganizational Skills
Categories
TechnologyCustomer Service & SupportData & AnalyticsSoftware
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